Mixed bag
Before contacting the IUC with a problem, a customer is required to first try to resolve it with this entity
Their utility
This is the date the LIHEAP application process ends
April 30
This is the number of consecutive payments a customer has to make prior to being eligible for a second payment agreement
2
This is the name of the online database where all IUC dockets, filings, and orders are stored and searched.
EFS
This is the annual report and moratorium deadline each year
April 1
This is the maximum amount a utility can typically charge for a residential deposit.
highest estimated bill for one month
Utilities must grant at least one late payment per year that is this many days (or fewer) late without it counting as a default
4 days
This is the minimum number of months Iowa American Water must offer a payment plan
6 months
When the IUC wants to change or create a new administrative rule, the docket begins with these three letters
RMU
This "book of rules" is filed by each utility and contains all their approved rates, charges, and service policies
Tariffs
This is the legal term for a formal request to become an active "party" in an existing IUC docket.
Petition to Intervene
This is the minimum number of days a written notice must be sent before a utility can shut off service for nonpayment
12
This billing plan allows customers to pay the same amount every month based on their average annual usage
budget billing
When filing testimony in EFS, the document title must include this person's last name
Witness
This Iowa service (and the 3-cent fee on your bill) allows communications-impaired individuals to use the telephone system
Dual Party Relay Service (DPRS)
This the name of the type of billing where overhead and misc expenses are billed to the utilities (hint: it happens once a year)
Remainder billing
If you pay your bill by 7:00 p.m., the utility must make a reasonable effort to do this on the same day
reconnect service
This is the number of days a utility has to provide a written summary of a payment agreement reached over the phone
3 days
This specific docket type is used for "Declaratory Orders," where a person asks the Commission how a rule applies to their specific situation.
DRU
his is the number of years in a single term for an IUC Commissioner
6 years
Military protection from disconnection lasts during deployment and for this many days after the person returns
90 days
If a rental unit's bill is in the landlord's name, the utility must attempt to contact this person at least two days before shutting off service
Tenant
If a utility rejects your proposed payment plan, you have this many days to ask the IUC for help
10 days
A person who represents themselves in a legal proceeding without an attorney is referred to by this Latin term.
Pro Se
Even if a customer reads their own meter, a utility representative must physically read it at least once every this many months
12 months