OP Options
Gives us information about a transaction that has been declined
What is . . .
D.S. Token Validation Inquiry
The number of courtesy late returns a customer can have . .
What is . .
One
The abbreviation for customer
What is . . .
Cust
Customers are allowed this many extensions on rental items
What is . . .
NONE
The number of emails you should send to Direct Receiving regarding check-in.
What is . . .
ONE
This is used to resend customer's buyback quotes
What is . . .
Work with D.S. Buyback Quotes
Standard return policy for K-12 and Military Schools
What is . .
30 Days from course start date OR 21 Days from ship date
Package was not received because UPS driver released package without a signature
What is . . .
UPS Driver Released
This is how often reminder emails are sent out concerning end of rental due dates
What are . . .
21, 14, 7, and 4 days
Descriptions can include torn pages, broken spines, water damage for books that have been received.
What is . . .
Unacceptable Condition
This option is used to find an approximate back order arrival date
What is . . .
Inquiry on Notes on Quotes
Late return time frame for Detroit Country Day School
What is . . .
75 Days
Must be selected anytime a credit is being issued to the customer (EXCEPT ON eCONTENT RETURNS)
What is . . .
Issue Credit
Rentals are due __ days after the end of the course start date.
What is . .
7
Sends the customer an item that is missing from an order.
What is . . .
A Reship
This is used to view packages that have arrived to our warehouse.
You can see what condition an item was checked in as.
You can also use this option to make notes on a receiving number
What is . . .
Shipment Status Inquiry
Must be checked in order to approve a late return for an item (using what OP option)
What is . . .
Future use using Direct Sales Adoption Inquiry
Abbreviation for receiving number
What is . . .
RCV #
Differences between a rental refund and buyback
What is . .
During a buyback the customer is SELLING an item back to us. During a rental refund a customer is RETURNING an item back to us for a refund.
The amount of a one-time courtesy credit.
What is . . .
$30.00
Used to see if a book has future use
What is . . .
Direct Sales Adoption Inquiry
2 Part Answer:
A customer gains access to this by generating a return quote on the VB
Return credit is based on this
What is . . .
A prepaid shipping label.
What is . . .
Book condition
A filed copy code that is only used by the warehouse!!!
What is . . .
Item Back ordered, SUBSTITUTED NEW FOR USED, SUBSTITUTED USED FOR NEW, ITEM NOT AVAILABLE, ITEM REMOVED
A customer wants to keep a rental item that is now overdue. They must be connected to this person in order to purchase the item
Who is . . .
Linda Hein in Accounting
F7 is used to create this after you have a team leader's approval or if there is a flag on the customer's account stating they are eligible
What is . . .
Upgrade shipping