Show:
Churn Reason Codes
CS ARR Ownership
Sovos Stats & Facts
Swati's Product Priorities
Sovos vs. the Competition
100

What is the correct churn reason code for a customer requires a product integration we don't offer? 

Product 

100

What does the number $516M mean to this group? 

The amount of ARR the CS Org is responsible for at Sovos. 

100

What is the name of our new Sovos AI Mascot? 

Sovi 

100
What percentage is Sovos trying to grow bookings by in FY '26? 

7%

100

True or False: Vertex has better data analytics for their indirect tax solution. 

False! 

200

What is the correct churn reason code for a customer who cancels due to performance and Reliability issues (i.e. Service quality, failure to meet SLAs, slow incident resolution)?

Service Challenges

200

What is our PI Plan number? 

$17.7M

200

How many transactions does Sovos process on a daily basis? 

16 BILLION!

200

True or False: AI can help fix security vulnerabilities in the GTD product line?

True

200

How is Sovos continuing to expand its geographic coverage? 

Acquiring local companies with an emphasis on AI. 
300

What is the sub reason used for a customer that claims their pricing is too high for customer's actual usage volume? 

Alignment to volume 

300

What does $84M in ARR mean for this group? 

The amount of ARR EMEA is responsible for. 

300

True or false: Sovos has over 200 global customers. 

False. Sovos has 100+ customers 

300

Finish this sentence: The most profitable area of the Sovos business is_________. 

Tax and reg reporting

300

Which of our main competitors is deepening their integration with all main ERPs? 

Tomson Reuters

400

A customer has been acquired, and parent company doesn't need Sovos. The sub reason for churn is Acquisition. What is the churn code that should be used? 

Company performance 

400

$115M represents _____ ARR. 

Tech touch/SMB

400

How many 10-Series Forms have been filed with the IRS via Sovos?

620 million 

400

Name the 4 FY '26 R&D Priorities

1. Compliance at Scale

2. Unified Platform

3. Interoperable by Design

4. Quality without compromise 

400
What is Avalara really good at when it comes to expanding its ecosystem? 

Integrations (i.e. Salesforce Revenue Cloud)

500

The customer Lacked a sufficient relationship with an Executive to advocate on behalf of Sovos. What is the churn code AND sub reason that should be used? 

Churn code = lack of customer relationship

Sub reason = Executive relationship 

500

How much ARR is considered strategic/high touch ARR? 

$401M

500

Fill in this sentence: "____ indirect tax transactions are processed by Sovos."

6 Billion

500

What Latin words does the name Sovi come from? 

Sophia (wisdom) & Vis (Power)

500

There are two regions where we are running into local competitors for e-invoicing. What are they? 

EMEA & LATAM