The Basics, Bestie
This term describes the ownership of employer contributions in an employee's retirement plan.
What is vesting
This is the standard maximum number of years a participant usually has to pay back a general-purpose loan.
What is five
This is the penalty assessed by the IRS, usually when a participant takes a cash distribution before age 59½.
What is the Early Withdrawal Penalty (10%)
This is the minimum dollar amount a participant must borrow to pull a loan from their 401(k).
What is $1,000
When Customer Service needs to update a participant's details, this system is used to perform an additional identity verification.
What is Persona
This type of retirement savings plan is specifically designed for individuals working in public education and certain non-profit organizations.
What is a 403(b) plan
When calculating the available loan amount, these funds are lienable but not loanable.
What are Roth funds
To avoid messy "trailing" payroll contributions, a terminated employee is encouraged to wait through this many pay cycles before requesting a payout.
What is two
These 2 requirements determine an employee's eligibility to participate in a 401(k) plan.
What are age and service requirements
This is the primary internal record-keeping engine where CS agents go to see exactly what a participant sees on their dashboard.
What is Nexus
This is the 2026 Pre-tax and Roth contribution limit for individuals under 50 years old.
What is $24,500
If a participant leaves their job with an active loan, this is what happens to the outstanding balance.
What is it becomes due in full
The document that provides participants with important information about their specific 401(k) plan, including its rules and features.
What is the Summary Plan Description (SPD)
This is the system used to view incoming and outgoing fund transactions.
What is CC360 (or Broadridge)
The loans team works primarily out of this system
What is JIRA
This term refers to the total sum of all ROTH contributions made by a participant, excluding any market gains.
What is Roth Basis
This specific interest rate serves as the "base" for 401(k) loans before adding the 1% margin.
What is Prime Rate
This type of 401(k) plan design requires mandatory employer contributions (either matching or non-elective) that are typically 100% vested immediately.
What is a Safe Harbor 401(k)?
This is the federal tax withholding on a Termination of Employment (TOE) Cash Distribution?
What is 20%
This system is used to identify a plan participant's Roth basis and the first year of contribution
What is HEX
This is a portion of a company's earnings that is paid out to its shareholders.
What is a dividend
This event occurs when a terminated participant's outstanding loan balance is settled by reducing their remaining account balance, which triggers a Form 1099-R.
What is a loan offset
This distribution option allows a participant to move their money to an IRA or a new 401(k) without tax consequences.
What is a Rollover
This data originates with payroll and contains comprehensive information about employees who are eligible to participate in the plan. This includes SSN, DOB, Name, Address, Martial status, ect.
What is Census
This is the only data set that originates with Human Interest and flows to payroll.
What is Deductions