Name The Show
This animated series follows a yellow family living in Springfield and has been on air for over 30 years.
Answer: What is The Simpsons?
This product allows users to place bets on a variety of sports markets
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This all-time great swimmer earned 23 Olympic gold medals, the most in history.
Answer: Who is Michael Phelps?
This wizard with a lightning bolt scar became famous after discovering he was destined to defeat Voldemort.
Answer: Who is Harry Potter?
Customer reaches out about reactivating their account (Outside of VO Hours)
Answer: What is Tier 4
This 90s sitcom centers on six friends navigating life, love, and coffee in New York City.
Answer: What is Friends?
This product lets users build fantasy sports lineups and compete in daily contests against others for prizes.
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She’s considered the greatest gymnast of all time, dominating the Olympics with her high-flying routines and winning multiple golds.
Answer: Who is Simone Biles?
This animated sea sponge lives in a pineapple under the sea and works at the Burger Restaurant.
Answer: Who is SpongeBob SquarePants?
Customer reaches out and is showing signs of problem play
Answer: What is Tier 5 Responsible Gaming?
$400:
In this fantasy epic, noble families battle for control of the Seven Kingdoms, while dragons return to the world.
Answer: What is Game of Thrones?
This product offers users the chance to wager on a variety of slot machines and classic table games.
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Known as "The Great One," this hockey legend holds the NHL record for most career points.
Answer: Who is Wayne Gretzky?
This cunning anti-hero from Westeros is known for his wit, his stature, and his famous quote, "I drink and I know things."
Answer: Who is Tyrion Lannister?
Customer reaching out stating their account was breached funds were used.
Answer: What is Tier 7 - Fraud
A small-town Indiana boy disappears, and his friends encounter a telekinetic girl and supernatural forces in this Netflix hit.
Answer: What is Stranger Things?
This platform allows users to play short, skill-driven games — like puzzles, trivia, and sports challenges — competing directly against others for real-money rewards.
What is FanDuel Faceoff
Nicknamed "Rowdy," this MMA fighter became the first American woman to earn an Olympic medal in judo before dominating the UFC.
Answer: Who is Ronda Rousey?
This adventurous archaeologist is famous for his whip, fedora, and quest for ancient artifacts.
Answer: Who is Indiana Jones?
Customer wants a physical tax document mailed
Answer: What is Tier 8 - Payments
This dystopian drama series depicts different chilling visions of the future and technology’s dark side, with each episode telling a standalone story.
Answer: What is Black Mirror?
This product allows user to select more or less on set lines for players across various sports
What is Picks
This baseball slugger became MLB’s home run king in 2022, breaking the American League single-season record with 62 homers.
Answer: Who is Aaron Judge?
This complicated villain from Avatar: The Last Airbender has a scar over his left eye and spends much of the series hunting the Avatar to regain his honor.
Answer: Who is Prince Zuko?
Customer is stating they will be reaching out to the regulator and you and your Supervisor already attempted to de-escelate
Answer: What is Tier 6 - Customer Recovery