Software
This program is used to officially end your shift.
E-Time
List at least 4 items you should write down when leaving a note for an admin or GA.
Name, date, email, phone number, reason for call, time.
Hofstra originally started out as a satellite campus of what University?
New York University (NYU)
A group is missing part of their food order at their event, who do you call?
Catering/Compass (516-463-5395)
This resource lists instructions for the majority of procedures at the desk.
Hospitality Desk Binder
This app is used to request time off of work.
When I Work
This type of question encourages guests to give more detailed information instead of just “yes” or “no.”
Open-ended question
What year was Hofstra founded?
1935
An event in the Student Center Greenhouse needs more tables, who do you call?
Custodial (north campus)
This program is used to look up housing rosters.
Iris
This program is used to check-in guests.
Iris
What should you NEVER say when answering guest questions?
"I don't know"
What year was the first Presidential Debate held at Hofstra?
2008
A student walks into the office and asks about starting a new club on campus, where do you send them?
Office of Student Leadership and Engagement (OSLE)
This resource makes noise when there is a question during night duty.
Night duty phone
This program houses every event and class taking place on campus.
25Live
Smiling, eye contact, and posture are all examples of this type of communication.
Non-verbal communication
The original owners of the estate that Hofstra University now sits on.
William and Kate Hofstra
A guest needs a toothbrush and some soap, but they don't have a car. Where can they buy basic toiletries?
Bookstore
This person remains at the desk for the entire shift.
Desk Coordinator
This app is used to communicate with the entire staff.
GroupMe
What is the ability to recognize, understand, and share the thoughts and feelings of another person?
Empathy
The Pride are members of this athletic conference, commonly shortened to “CAA.”
Coastal Athletic Association
Contact this summer RD if you have residence hall issues.
Kirwin
Give this to a guest when they're lost and in search of a campus building.
Campus map