Services
What makes Lifematters stand out from competitors?
Lifematters offers a full spectrum of care; skilled nurses; hiring based on empathy; high touch service backed by technology
What are the capabilities of a friendly visitor?
Friendly visitors provide enhanced social engagement and communication, including foreign language translation, attend opera and religious events, medical appointments, explore hobbies, create a more engaging life experience.
What is the difference between a nursing home and an assisted living facility?
A nursing home is designed for people who need special and more complex medical care while an assisted living facility is designed for people who need help in their daily activities. Also, most SNE are paid for by Medicare & Medicaid.
What application would you use to make a video call to a teammate?
Microsoft Teams
How often is the client billed? How often are caregivers paid?
Every 2 weeks
Describe the difference between home health and home care
Home Health is skilled services covered under Medicare generally following a qualified hospital/NH visit. Medicare pays in full if you require skilled care (skilled nursing or therapy services)
Home Care is assistance with ADLs and generally paid for privately. It might be for people who are getting older and want to age at home, are chronically ill, recovering from surgery, or disabled. Home care services includes: Personal care, such as help with bathing, washing your hair, or getting dressed.
Describe the staffing needs for 24-hour care
24-hour care requires 2 caregivers with 12-hour shifts and additional weekend caregivers OR 3 caregivers with 8-hours shifts and additional weekend caregivers
What does ADL stand for? List 5
Activities of Daily Living. Functional mobility; bathing/showering; dressing; feeding; personal hygiene; toilet hygiene
How would you add the daily notes for a caregiver (i.e. passwords or key under a mat)?
Insert a message under special instructions in Alayacare
LTC pays for care for beneficiaries who require how many ADLs?
2 or more ADLs
Describe flex care and the blocks of time available for this service
Flex care provides onsite care at a senior care community generally a larger CCRC (Continuing Care Retirement Community). Blocks of time can range from ½ hour to 3 hours
What is a typical schedule for a live-in caregiver?
Live-in caregivers provide 16 hours of care a day (with two 1-hour breaks during each shift) and 8 hours of sleep
What does IADL stand for? List 3
Instrumental Activities of Daily Living. Meal prep; housekeeping; transportation
Where do you refer to for client FAQs?
Knowledge base – HappyFox
What is the average cost of a live-in caregiver – the starting point range?
$425-$500 depending on the state
Describe what a Care manager does
Care managers provide a patient-centered approach designed to assist clients in managing medical conditions and care coordination to help manage chronic illness. They are client advocates and navigators and are either nurses or geriatric social workers.
What are the 5 fixed categories of risk?
infectious diseases; allergies; environment; pets; funder; general
What is the difference between Alzheimer’s and dementia?
Alzheimer's is a progressive disease that destroys memory and other important mental functions including impaired thought, impaired speech, and confusion. It is degenerative and incurable.
Dementia isn't a disease. It's a group of symptoms that affect mental tasks like memory and reasoning often associated with the cognitive decline of aging.
If a salesperson informs you that the client is unable to walk, what will you add as the ADL?
Transfer/mobility – Care plans
For all LTC cases, caregivers must complete ____ while clocking out.
A daily task form
What are the 5 primary services that Lifematters offers?
Companion; personal care; care management; friendly visitors; and skilled nursing
What is required for caregiver credentialing with Lifematters?
CNA license; Health screening; TB Test (Steps 1 & 2 within 1 year); Reference; Background check (national & state requirements); Education; Flex site requirements; and today: COVID testing may be needed
List 5 common triggers for homecare
Frequent falls; Hospital or nursing home discharges; Forgetting to take one’s medications; Need help with Activities of Daily Living; Need help getting around the home or avoiding having to move to a higher level of care (flex care); Depression; Dementia; Safety and security
How long after a caregiver is assigned to a site does a nurse have to complete a visit?
48 hours
How long does an LTC elimination period usually last?
30, 60, or 90 days