Orders
In Salesforce what is another name for order number ?
Transaction
What do you click on to create a new case for a guest?
New Case Outdoor
In what program can we find the type and description of a promo code used?
API
Can we issue new FAF codes if a guest reaches out and one of their items is the wrong size?
No unless it's our fault and we sent the wrong size
Name 2 benefits of down vs synthetic insulation
Down is more compactable, greater warmth to weight ratio, sustainable resource
What stores participate in click + ship?
All brand stores
In CS Salesforce where can you find customer transactions?
In customer account or under order details
What program is our fraud prevention and payment capture?
Adyen
What website can be used to create a shipping label for a guest?
UPS Campus ship
How can a guest find the right jacket for their adventures on our website?
Jacket finder
What does the order status "APPROVED" mean
Paid and shipped
If you see "not logged in" in a guest profile, what does that mean?
They logged in as a guest
If you are ready to take calls on Natterbox, what do you set your status to?
Select "ready for calls"
Name 2 Lifestyle Collections we currently have?
Veilance and System A
Name 2 reasons an order may be automatically cancelled?
Out of stock, suspected fraud, bulk ordering, shipping and billing address don't match
What is the section called where you can see automatically triggered emails to the guest?
Marketing cloud emails
What is the name of the system that transfers information between programs?
ASBUS
Yes
What is the name of the newest collaboration that is only available in stores?
Beams
Name 4 forms of payment a guest can use
Visa, AMEX, MC, gift cards, paypal, Apple pay
Name 3 places where you can leave notes in CS Salesforce?
The call, the transaction, the case
What is the name of the system that does the allocation inventory check and posts the goods?
SAP S/4 Hana
How can you download and send a shipping label to a guest through ReverseLogix?
Find the RMA number in the global queue, click on Shipping Label, download and attach to email in Salesforce
In the future, we are looking to reduce this chemical in our products (such as DWR)?
PFC