PATIENT PORTAL
THE 2 WAYS A MEMBER CAN ACCESS THE PATIENT PORTAL
WHAT IS OUR WEBSITE OR MOBILE APP?
THIS IS THE NAME OUR CUSTOMER SERVICE MANAGER
WHO IS AMY EARNEST?
THE PART OF DOCSTER THAT WE SEARCH MEMBERS IN
WHAT IS DOCSTER?
THE FOUR FUNCTION KEYS (F-KEYS) UTILIZED BY CUSTOMER SERVICE
WHAT IS F3, F4, F10, AND F11?
THIS IS THE CEO OF SAV-RX
WHO IS CHRISTY PITI?
WHAT MEMBER-SPECIFIC SAV-RX INFORMATION PARTICIPANTS NEED IN ORDER TO CREATE A PATIENT PORTAL ACCOUNT
WHAT IS AN RX NUMBER OR ID AND GROUP #?
THIS IS THE 4-DIGIT EXTENSION CSR'S CALL FOR HELP
WHAT IS 5005?
POWER OF ATTORNEY AND CONSENTS TO RELEASE/OBTAIN INFORMATION ON BEHALF OF MEMBERS ARE INSIDE THIS BUTTON
WHAT IS THE MEMBER DOCUMENTS BUTTON?
F-KEY USED TO SEE IF WE HAVE RECEIVED A MEMBER'S CHECK OR MONEY ORDER?
WHAT IS F3?
THE NAME OF OUR PARENT COMPANY
WHO IS MEDIMPACT?
THE TAB WHERE A MEMBER CAN VIEW OR DOWNLOAD THEIR ID CARD
WHAT IS THE 'MY ACCOUNT' TAB IN THE PORTAL?
THE LOCATION WHERE SOP'S ARE CATAGORIZED BY MODULE
WHAT IS AGENT RESOURCES?
THESE ARE THE CREDIT CARDS THAT SAVRX CAN ACCEPT FOR PAYMENT
WHAT IS VISA, MASTERCARD, AND DISCOVER?
THIS F KEY IS PART OF THE REFILL PROCESS AND CONFIRMS THE ADJ STATUS: BILL PAID
WHAT IS F10?
THE PHONE NUMBER TO CALL 2 HOURS PRIOR TO YOUR SHIFT IF YOU ARE UNABLE TO MAKE IT FOR YOUR SHIFT
WHAT IS 402-512-7133 (ATTENDANCE LINE)?
THE PLACE WE REFER PARTICIPANTS WHO NEED AN IMMEDIATE COPY OF THEIR CLAIMS AS A PDF FILE
WHAT IS THE CLAIM HISTORY TAB IN THE PATIENT PORTAL?
THE SHAREPOINT LOCATION WHERE SOP'S ARE CATAGORIZED IN AN ALPHABETIZED DOCUMENT LIBRARY BY PROCESS
WHAT IS THE CS TRAINING SITE?
THE TAB WE USE TO PROCESS REFILLS FOR OUR MEMBERS
WHAT IS THE PHARMACY TAB?
THESE 2 F KEYS WILL GIVE YOU A BREAKDOWN OF THE COPAY AMOUNTS FOR EACH RX FILLED?
WHAT IS F3 & F10?
THE 4-DIGIT EXTENSION OF THE VOICE MAILBOX TO TRANSFER OUR SPANISH-SPEAKING CALLERS TO
WHAT IS 6994?
THIS IS THE ERROR PARTICIPANTS WILL RECEIVE IF THERE IS AN OVERDUE BALANCE OF $5 OR MORE ON THEIR ACCOUNT
WHAT IS E-2003?
THE PLACE WE CAN FIND THE LIST OF DRUGS WE DO NOT SHIP
WHAT IS 'DRUG LISTS' INSIDE THE REFERENCES DROP DOWN ON THE DOCSTER LANDING PAGE?
THIS IS THE PLACE IN CARDMASTER THAT TAKES US TO THE MEMBER'S PLAN DESIGN
WHAT IS THE HYPERLINK NEXT TO GROUP NAME IN THE MEMBER TAB?
BEFORE TELLING A MEMBER "NO, WE HAVE NOT RECEIVED YOUR REFILLS FROM YOUR PROVIDERS OFFICE", THIS SHOWS US ANY PENDING PRESCRIPTIONS THAT MAY HAVE JUST COME IN AWAITING PROCESSING
WHAT IS F11 - ORDERS?
OFFER OF ADDITIONAL ASSSITANCE, ADVISING OF THE SURVEY, AND A BRANDED CALL CLOSE
WHAT IS THE CALL TRIFECTA?