TEAM PARTNERS
We would advise a customer to forward This type of email to: abuse@BestBuy.com
What are Scam/Phishing emails?
System Manual – Breeze
What is EDI-32757
Care Specialist 1 Hub EDI
What is EDI-43474
This is Key. (If I don't know, I can't fix it).
What is communication?
Best Buy's own In-Network repair team.
Who is Geek Squad?
Best Buy Essentials, Caribou Coffee, Dynex, Insignia, and Rocketfish are all examples of...
Best Buy Exclusive Brands?
System Manual – Express Lane
What is EDI-33702
If This, Then That: Care Model, Level 1
What is EDI-43100?
What is advocate?
Third party service provider that Geek Squad is partnered with for HT Installs.
Who is Installs inc. and Manada?
Time period begins the day you receive your product (includes date it was delivered) and applies to new, clearance, open box, refurbished and pre-owned products.
What is Return & Exchange Promise
System Manual – OMA
What is EDI - 34292
Primary Support Main Hub
What is EDI-15113?
When ending a call we want to always thank the customer for being what type of member?
What is TotalTech? and/or My Best Buy (Core, Elite or Elite Plus)?
Customer wants to reschedule an order however it was scheduled to be delivered today. Status of order will not allow changes. You have already left a voicemail for the driver to tell them not to deliver the item. (Customer does not want to call back to reschedule).
Who is the Intransit team?
Customers request a difference in price on a new or previous purchase if the price is found lower at Best Buy or a valid competitor.
What is Price Match Guarantee (PMG)?
System Manual - POS
What is EDI - 35580
My Best Buy Program Hub
What is EDI-26673?
What "type" of service should we promote on every call to assist the customer?
What is Self Service?
Product order lines show complete in FMS, but client indicates product was never received (or incomplete in FMS and product was received)
Who is LPFR team?
Standard/Elite/Elite Plus for Return Exchange time periods are....
What is 15/30/45 Days
System Manual – Field Management System (FMS)
What is EDI-35035
AMBR Hub
What is EDI-34923
A "______" program that combines the scope of Primary Support, My Best Buy, AMBR (Account Maintenance/Billing/Renewals) programs, Store Care and portions of the HT, Appliance, Computing and Store Care
What is Hybrid?