MEMBERS
a member can cancel at any location of their choice.
True, it doesn't have to be their home store.
What are our four wash prices?
$8
$12
$16
$20
We are required to offer bags.
False, available upon request.
What kind of piercings can we have?
Earrings (studs or small diamonds) & studded nose piercing
Who is our RM?
Juan Guzman
a member has a new vehicle and wants their membership on that vehicle. What must we do?
Ask for card if they have to look her up (if not try other 3 ways), go into customer info, scan new RFID tag, confirm it matches and press accept.
What is the difference between Tire Shine and Wheel polish?
Tire Shine adds a sheen gloss to the black part of the tire.
Wheel Polish adds shine and sparkle to just the rims.
What are the 4 essential steps?
welcome the guest
Offer retail wash
Offer UWC
Genuinely Thank them
Tattoos are not allowed? True or False
False, tattoos are permitted as long as it doesn't have any racial/profanity/sexual work.
In what year did Mister open?
1960
What plans do we offer for the UWC?
$19.99 (express wash)
$29.99 (platinum wash)
What washes have the HotShine Wax?
Express #1 & Platinum
What is the new way to send rewashes through when the car needs a retract?
We look for a membership that was charged early in the morning and send the picture.
What are hair colors that are not "natural"?
Green, blue, purple, red, yellow etc.
Where is the SDS located?
In the equipment room left hand side by the safety station.
Members can have multiple UWC's under the same debit/credit card?
Yes, one UWC per vehicle but they can use the same card if they purchase more than one UWC.
What washes include our Repel Shield and what is the purpose of it?
#2 and up. It helps repel water and safe guards against grime and dirt.
We only have to offer step 3 when we feel like it.
False, every guest are possible opportunities.
Do the guys need to be clean shaven every shift?
No, we are allowed beards as along as they are well groomed.
Who is our RDS? (Regional development specialist)
Shelby Davis : RDS
Can members sign the contract for only one month?
No, they are agreeing to be renewed each month until they decide to discontinue.
What washes include the system green & wheel cleaner?
ALL
what are the two things we must say to a member?
"welcome back" & "thank you for being a member"
True or False. You are still considered "on the clock" if you are on the Mister premises with uniform on?
True.
What are we looking for when we do truck bed checks?
Any type of objects that may fly out like debris (example leaves, hay, gravel,)