Lights, Camera, Finance!
Client Service Matrix
Who Am I?
Ops & Oversight
Ticker Trouble
100

This 2013 film follows the rise and fall of a high-flying stockbroker played by Leonardo DiCaprio.

What is The Wolf of Wall Street?

100

This tier has assets between $1M and $2M.

What is a B client?

100

This person frequently races automobiles in their sparetime.

Who is Jeff?

100

This is the spreadsheet that needs to be updated anytime a gift is purchased for a client. 

What is the Client Gift List?

100

AAPL - This tech giant is one of the largest companies in the world  

What is Apple?

200

This 2015 film breaks down the 2008 housing crash using celebrity cameos to explain complex financial concepts.

What is The Big Short?

200

This is the amount of assest a client must be below to qualify as a S, L or N client. 

What is $500k?

200

This person graduated from Marist College in 2022.

Who is Nicole?

200

This is the document that should be delivered to a prospect or new client at or prior to any initial recommendation, such as for account type (e.g., brokerage, advisory, direct), a rollover, a securities transaction, or an investment strategy involving securities. 

What is the Form CRS?

200

TROW – This firm is known for active mutual fund management and retirement services

What is T. Rowe Price?

300

This 1987 classic features the ruthless corporate raider Gordon Gekko and the famous line “Greed is good.”

What is Wall Street?

300

This is the touch point frequency for an A client.

What is 3 months.

300

This person met their spouse while in school at Hamilton College.

Who is Matt?

300

The following list indicates electronic communication platforms or channels that are unapproved for any business-related communications except one:

Unhosted text messaging

Any instant messaging channel other than Teams

iMessage or SMS messaging

Slack, WhatsApp, WeChat, Signal, Discord

Personal email accounts

TRICK QUESTION - These are all unproved - Double points if you got it right. 

300

SCHW – This company is a major custodian and brokerage firm widely used by financial advisors

What is Charles Schwab?

400

This 2000 film tells the story of a group of young stockbrokers running a shady brokerage firm.

What is Boiler Room?

400

This is what the following client categories stand for: S, L, N.

What is Strategic, Legacy, Non-Ideal. 
400

This person spent a year abroad in Germany during their junior year of college. 

Who is Dave?

400
This is the turnaround time CFN provides for any advertising submission of three pages or less. 
What is within two business days?
400

GOOGL – This company dominates search and owns YouTube

What is Alphabet?

500

This 2011 film stars Kevin Spacey and focuses on the early hours of the 2008 financial crisis inside an investment bank.

What is Margin Call?

500

This is the tax planning software that is exclusively used for A & B clients.

What is Holistiplan. 

500

This person travelled to Munich, Germany for their honeymoon. 

Who is Seth?

500

All but one of the following titles are approved for non-registered staff members:

Wealth Management Concierge

Financial Planning Coordinator

Financial Services Specialist

Wealth Services Expert

Financial Advisor Assistant



What is Wealth Services Expert?

500

NVO – This global pharmaceutical company is known for diabetes and weight-loss drugs like Ozempic.

What is Novo Nordisk?