CSA Order Entry

Ship Via

100

What qualifies an order to upgrade to 2-day at ground rates?

Over $250, Rush order, 3+ day transit (ship to), pp/a no backorders, no hazmat parts, no heavy/oversized parts

200

What is the difference between UPS Next Day Air, Red Saver and Red Early AM?

Time of day the customer wants the packaged delivered

400

What is 3rd party billing and is it an issue?

A 3rd party other than the shipper (Mouser) or receiver (ship to) is claiming responsibility for the shipping charges. Yes, if they are not authorized. 

OPC

100

Where can you view the OPCs on a customer's account?

The Order Processing Codes ribbon on the Customer Details page

200

Where can you find a list of the order processing codes and their descriptions?

Order Coding Guide (Procedure 21)

Quality Requirements

200

What is the difference between Lot Code, Date Code, and Shelf Life?

Lot code is the batch number (not guaranteed)
Date code is the date of manufacture (OPC required)
Shelf Life is the date of expiration (not available)

300

How do we process a request for Manufacturer C of C on a PO?

Hold order for customer contact using the DPAS/Qnotes hold reason, document in order remarks and re-queue/fwd to CSR. 

Part numbers

100

What are the requirements for a part number on a purchase order per procedure?

Complete Mouser part number or both manufacturer name and manufacturer part number

300

How do you process a part number with a minimum order quantity?

Enter the minimum order quantity and hold for verification. 

Incentives/Value Added Service

100

What indicates a customer will receive free ground shipping on their orders?

OPC for waived ground shipping and special instructions

200

How do you select a Catchbox ship to?

Select the matching address with a schedule provided in the Catchbox Schedule column. 

300

How can a customer request a mousereel?

Mousereel, minireel, leader and trailer, digireel