Checkpoint Policy
What are the main reasons for the CSAT Checkpoint Policy?
To protect customer property and data.
What are the ID requirements for checking in visitors? What are we allowed to record/check when verifying ID of visitors?
Picture, name compared to log, expiration date of ID. ID must be a valid state or federal issued identification card. We do not record any info on an ID besides the name.
What are warehouse employees allowed to do during an evacuation?
Employees are only permitted to immediately leave the building. They are not allowed to retrieve any personal items, stop anywhere in the building, or go to their vehicles.
What does DWYSYWD mean?
Do What You Say You Will Do.
What are some examples of items that must be checked/verified when passing through the checkpoints?
Bags, backpacks, boxes, food containers, all electronics, etc.
What colors are visitor badges? What color are contractor badges?
Green. Orange.
What are Security Officer duties during an evacuation?
1. Alert all personnel in the building to the need to evacuate.
2. Direct all personnel to the nearest emergency exit.
3. Direct personnel to the assembly areas.
4. Verify the building is empty before evacuating yourself.
How do you clock in for your shift? What are the requirements for clocking in?
EHUB. Must clock in within the 7 minute grace period and within the building.
Describe the process for hand wanding personnel.
Pattern, distance from the body, verifying alerts, directing/controlling personnel.
What are some incidents that would require a Security investigation?
Refusal to follow security protocols, possession of unauthorized electronics, attempting to remove any CSAT or customer property without authorization, and suspected/actual theft.
In the event of a "Shelter in Place" event, where do we direct personnel?
The most central location of the building.
What can TackTik be used for?
IRs, patrol scans/reports, etc.
What items do you need to check for when verifying ID badges?
Name, photo to person, device permissions.
What are the main pieces of information that need to be submitted to aid in the investigation?
Officer's name, any individuals involved, time, location, incident details.
What safety items should an Officer be searching for during foot patrols?
Lights out, blocked evacuation paths, parking lot issues, pallets, etc.
What report do fill out daily as part of your duties?
DAR, site checklist or TrackTik report.
Describe where the duress/panic buttons are at you site.
FB - main scan and 8802 entrance.
WF/NC - main scan and lobby.
What is the escort policy for visitors? What are an Officer's responsibilities if they see a visitor without an escort?
Visitors must be escorted at all times when on-site.
If an Officer sees a visitor without an escort they must immediately stop them and take them to the lobby to determine their status.
Who are the members of the team you can contact with safety issues?
Marvin, Chance, Sarah, Randall, John, and Latonya.
What specific items are you looking for when performing a foot patrol?
Safety hazards, door seals, lights out, dock doors, parking issues, etc.