Sports
What is Decimal Format?
The correct account type for a player calling in regarding their online gambling account.
What is PlayNow?
This team lead works primarily out of the office 5 days a week.
Who is Stephen?
This is the tool we use to award staff with points they can redeem for prizes such as eGift Cards, Amazon Products, or swag.
What are Kudos Points?
By doing this, it allows web browsers to improve browsing speed, resolves website issues, and removes any outdated files.
What is Clearing History and Cached data?
This market type allows players to choose who will win the event outright.
What is Money Line?
This Person Type is utilized for anything related to land based casinos.
What is BC Gold (Encore)?
This individual is the Manager of Customer Support Operations.
Who is Maria?
This tool is primarily used in MS teams to recognize in the moment via the chat function?
What is Praise?
This vendor is responsible for everything Live Casino related.
Who is Evolution Gaming?
This PlayNow feature automatically settles bets before the event ends thus locking in winnings or minimizing losses.
What is Cash Out?
This person type is created when a player registers for Tech the Halls, but CS is to NEVER utilize this account.
What is Lotto?
This team is dedicated to assisting internal stakeholders with any technical assistance they require such as meeting rooms without internet.
Who is Service Desk?
This tool allows someone to be recognized in Success Factors on their Employee File.
What are Badges?
Contrary to popular belief, this device is not supported by PlayNow due to low-end processors, graphics cards, RAM, and storage space.
What are Chromebooks?
This means a type of PlayNow Sports Bet consisting of a parlay with a minimum of two distinct selections from the same event.
What is Same Game Parlay (SGP)
This artificial intelligence tool when used correctly populates the required fields in case creation or assists with tasks within the case.
What are macros
We all know and love Heather. She truly is amazing at everything she does to keep us all informed on all things within the CSC. This is the application she is in charge of to keep track of training initiatives.
What is Lessonly?
This team not only organizes the guess the candy jars, Olympics Toto, and Gratitude Turkeys, they also send out monthly birthday and work anniversary announcements.
Who is the Buzz team?
Improving device and browser performance, removing old corrupted files, renewing security certificates are all part of this troubleshooting step.
What is clearing history, cached data, and cookies. (CCCing)
This means an outcome where two or more competitors are tied for the same position (e.g. three-way tie for second place in a golf tournament)
What is a Dead Heat?
This tool provides feedback on whether a case was done correctly or if there are corrections to be made.
What are Forms?
This person is the Vice President who oversees the Customer Support division.
Who is Natasha?
This is the name of the company BCLC utilizes to provide the Kudos program.
What is Awardco?
The error ID FT-001 Data Not Received the recommendation is to do what to resolve the issue?
What is getting the player to restart their internet modem?