ACRONYMS
Social Security Number
What is SSN
Where would you find an issue number?
What is Adjuducation Issuse list
When verifying fraud we need (blank) Ki's in order to continue call
What is 3 out of 5 Ki's.
Proper hold times?
What is asking to be placed on hold with a direct time for agent to come back
1-877-299-4466
What is Translator Line
Last Employer Unit
What is LEU
Where do you find sent letters?
What is ECF
What are the IDV's
What is F/B ID/DL and SSC. What is Utility bill in last 30 days or a notorized letterif bills are not in claimant's name with the bill att. Claimant's can use a cellphone bill.
Hello, thankyou for calling the Illinois Department of Employment Security. My name is [Your Name]. How can I assist you today?
What is opening script
1-800-244-5631
What is main IDES/CSC Line
LDW
What is Last Day Worked
Where do we request 1099g
What is Claims: Claimant payment or What is Accounting
Who can report fraud of deceased or incarcerated claimant?
What is spouse/child of claimant
Hello, this is _______ calling you back on behalf of Illinois Department of Employment Security. I am sorry that our call got disconnected. Before we can continue with our call there are a couple of things,I need to reconfirm with you before I can proceed. Can you please provide me with your Name and date of birth? And your address and last employer? And lastly, your Claimant ID# please?
What is callback scripting
800-732-8866
What is the Department of Revenue
LWOP
What is Leave Without Pay
What tab host's "Overpayments"
What is BPC Tab
Gas, Electric, Phone, Nortary letter
What is proof of address
Thank youMr/Mrs _________, I have gone ahead and set up your (New, Reopened, Additional, Transitional) claim for you today with (Employer)for your (Position)Please be advised you will be receiving your 1099G form via (email/mail). If you wish to change that, you can update that information online as we
What is benefits rights information summary
555-141-3085
What is Out of State Claims
PII
What is Personal Identifiable Information
Where could we find a list of employers for verification, if not listed as LEU
What is Psuedo Monetary Determination
PUA Fraud found in claimant's name
What is direct transfer to ADJ
Please remember to log into your Illinois Job Link account and make sure your profile demographic is complete. You will need to create or upload a resume. If you need any assistance with your Illinois Job Link account, please call 877-342-7533.Thank you for contacting the Illinois Department of Employment Security. Have a wonderful day.
What is (Non Fraud) closing script
217-524-7826
What is TRA Claims