Past Due/Loan Assistance
HELOC offers Skip A Pay option.
Skip a Pay is only offered for Personal Loans
What email address should the borrower send their bankruptcy documents to?
myaccount@figure.com
A borrower is calling and is interested in paying his account down to $0.
What are some follow-up questions you might have?
Are you keeping the line of credit open?
Has the draw period expired?
Are you going to be paying over the phone, via dashboard, or wire?
What do I need to send you as my proof of insurance?
Insurance Declaration Page
What documents do you requests for a legal NAME CHANGE?
Name change documents and updated ID sent for review
What does the abbreviation MMR stand for?
"Mini Miranda Right"
What are the 3w's included in the lending notation policy?
Who, What, When
If a borrower calls in to make a payment over the phone, they must pay the current amount due OR more. They cannot pay less than the amount due. T/F?
False. We can accept partial payments
How long do I have to send proof of insurance?
Within 5 business days after your funding date
A borrower wants to update their phone number on file. What is required to move forward?
If an applicant/borrower has any of the above requests, all four pieces of CV must be verified.
When does a DQ account get reported to the credit bureaus?
30 days
What type of documentation would you request if you saw a Bank Account Fraud Review Task to confirm bank account ownership?
Voided Check/Bank Statement
Can an additional signer make a payment without a TPA/BA on file?
Yes
Who's Allied Solutions?
Figure's Insurance Service Center
What three steps make up the Empathy Skill Set?
Acknowledge, Align, and Advance
"While in forbearance, will my credit be impacted?"
Once your forbearance (FB) is approved, the FB will bring your loan current and we will report it as such to the credit bureaus effective the date the account enters FB. This will not remove any negative reporting previously submitted.
What document(s) do we need in order to complete a Verification of Mortgage request?
Borrower's Authorization form
What are the stages of The Escalation Arc?
Early Friction, Rising Tension, Peak Escalation
Is the following the privacy disclosure or the Mini Miranda Rights?
"this call is monitored and recorded for quality assurance"