"Order" in the court!
This is the first step in placing an order for the customer.
What is locate the customer?
This is what must be created in order to email a customer.
What is a case?
What is a case?
After using the "Add To Cart" function how do you proceed forward with an order?
What is select the checkout button?
This is what you do AFTER locating the customer but BEFORE you add items to the cart.
What is verify the customer.
This is the hyperlink you select in order to send an email to the customer.
What is "Send Email"?
This is the name of the tool we use to easily document calls, emails and chats in CSCR.
What is the interaction wrap up tool?
This is the option we select if someone needs to call the customer back after a case has been created?
What is follow up?
This is where you go to shop for and select items to be added to the customer's cart.
What is item search?
This is the hyperlink you select if the customer request to have return shipping labels re-sent.
What is "Resend Labels"?
This is the priority level automatically assigned to any case at the time it's created?
What is medium?
This is what CSCR stands for.
What is CSC Replacement?