Ms. Mantell is walking very fast to the bathroom. You need to ask her a question, so you stop her on her way.
NOT Appropriate
100
TRUE OR FALSE
Are conversations important at work?
True
200
How many people do you need to engage in Small Talk?
At least two people
200
What is the most important part of a conversation?
The Content
200
What does nonverbal language do?
Helps SUPPORT our message
200
Jake is sitting at a table eating lunch. You want to ask him a question, so you go over to his table and interrupt his conversation with David.
NOT Appropriate
200
Where do you have conversations?
EVERYWHERE!
300
What is small talk?
A short conversation about easy topics.
Example: The weather
What you did over the weekend
How your day is going
300
What is the purpose of a conversation?
To exchange ideas, thoughts and opinions with someone else
300
Lindsay is slumped over, frowning and has her arms crossed. What does this tell you?
Bad mood
Tired
Doesn't want to talk
Upset or mad
300
Tonya is on her way to gardening and is walking by herself. Colleen catches up to her and asks how her day is going.
Appropriate
300
Why is having confidence important in conversations?
You feel more comfortable talking so you can participate more in the conversation.
400
TRUE OR FALSE
Small talk is not important
FALSE
Small talk helps you start up conversations with people, teachers, bosses, and peers.
400
Why is it important to have good conversations at work?
To be able to communicate effectively with your boss.
400
Kassie is smiling and sitting up straight.
What does this tell you?
Happy
Ready to talk
Interested in the conversation
400
Andrew's Naz Class teacher assigns homework but he doesn't understand what he is suppose to do. The teacher is talking to another student. Andrew patiently waits for the teacher to be done talking and then asks the teacher for help.
Appropriate
400
What part of the conversation do you figure out how the other person is feeling?
Warm Up
500
Name all 8 branches
1. Starters and Greeters
2. When is it appropriate?
3. At least two people
4. Effective Listening
5. Staying on Topic
6. Asking Questions
7. Wrap it up
8. Closing and Ending
500
What are the five steps of a conversation?
1. Starters
2. Warm Up
3. Content
4. Asking Questions and Clarifying
5. Endings and Closings
500
What are some nonverbal cues that tells you the person needs to leave the conversation?
looking at the clock or watch
starts standing up
gets their things together
packing their things up
looks like they are in a hurry
500
Chris walks by and sees Philip talking to his boss. Chris wants to know if Philip watched the hockey game last night. Chris decides to ask Philip about the game later.
Appropriate
500
What are the three strategies for expanding content?