Show:
Need for change
The Changes
Benefits of CSDM
The Stakeholders
General Knowledge
100
The old CSDM process only support two Business Entities (BEs), what are they?
Technical Services, Advanced Services
100
The old CSDM process has five phases, how many phases do the CSDM 2.0 process have now?
Three
100
What percentage of time is estimated to have been reduced to perform a CSDM release?
50%
100
Which new business entity has submitted the most offerings through CSDM since the CSDM 2.0 launch?
AS (28 releases) then TS (21 releases)
100
What is the name of the tool we use to manage the Service Offers and Releases using the CSDM process?
SLIM
200
On average, how long did it take to complete a Major release using the old CSDM process?
1 Year
200
According to the CSDM 2.0 Online Job Aid, the new CSDM 2.0 process now support how many BEs and BGs?
7 (5 BEs and 2 BGs)
200
How many deliverables are now needed for a New Service Release?
Dependent on the Service Type, only 5-8 are required.
200
Who can provide assistance with your CSDM releases if you have any questions about the process or if you release is stalled?
CSDM Release Managers (RM)
200
What methodology is CSDM based on?
ITIL
300
On average, how much did it cost to complete a Major release using the old CSDM process?
$1 Million USD
300
What are the new use cases that replaced the old Major, Minor, Maintenance release type (all needed for points)?
New, Change, Market Trial, EoL
300
Ensuring that the release offering is on the Services Portfolio Roadmap enables what benefits?
Prioritization and funding
300
Which CSDM functional team no longer has a single POC?
Delivery Support
300
How long has the CSDM process been around?
3 years
400
Why do we need go away from the old Major, Minor and Maintenance release type?
Confusing, SPMs have a hard time figure out when to use which release type.
400
How was the governance of the SPF committee embedded in the CSDM process?
SLIM Queue/Verification process
400
What is the main purpose of the CSDM process?
Support the SPF by enabling the service releases outlined in the SPF Prioritized Roadmap
400
Name the two main types of contact management Legal supports within the CSDM process
SOW and Service Description
400
How long did the CSDM 2.0 project run in total?
10 months
500
What were the main challenges that CSDM 2.0 addressed? (Need at least 4 challenges)
Time to Market too long, Cost, Complexity, Inclusive of all BE/BG's, alignment with the SPF Roadmap
500
When would a SPM need to go in front of the SPF to get their approval to perform a CSDM release?
When the SPM is has a New Service Offer that is not on the SPF Roadmap or pre-approved by the SPF
500
How many CSDM releases are listed in the SPF Prioritized Roadmap for FY15? (+/-10)
88
500
Which functional team has the longest OLA for review and which phase is it in?
Operations - Design Phase
500
Which business entity has only one Service Type?
Technical Services