Time Frame
Pending Transactions
3-10 days
100511 is which letter?
Current Bal Letter
Cust wants to close the account: Leaving the United States (moving out of the country) what do u do?
Close the account frontline
You get a chargeoff account, what do you do?
Transfer to CMA: Charge Off.
When does credit line increase reflect the account?
Instantly
New Card
3-7 Days
Min pt: 55
Cust pays: 100
How much goes towards the highest?
$45
"0D" decline means?
PLASTIC NOT ACTIVATED
A customer wants to know how they can redeem their rewards points, what do you say?
Let customer know they have many redemption options available and give them at least 2 examples.
BT has been over 8 days, cust calls in what do u do?
Transfer to Billing.
Fax
1 hour if requested for Weekdays (8AM-10PM est) Weekend (10AM-3PM est)
Discover limits Cash at Checkout transactions to ____ every 24 hours.
$120
"22" Decline?
INVALID/EXPIRED EXP DATE
Cust calls in and says their ecertificate isn't working, wants it reversed what do you do?
If customer wants a reversal or reissue, explain a disclosure was read or displayed stating all sales are final and we are unable to reverse or reissue their choice.
Kitened hold how long?
8 BDs
Credit Bal Refund Check <$1000
7-9 BDs
Payment made Monday before 5PM will be posted and avail when?
Tuesday
"27" Decline?
DELINQUENT ACCOUNT
CBB electronic deposit time frame?
5-7 days.
POA/ Conservator/ Guardian/ Trustee calls in what do u do?
Transfer to POA Handling Group
48 hours
If the Cycle Date is 26, what is the payment due date?
23
"3A" means?
INVALID CID OR EXPIRATION DATE
Statement credit timeframe?
2 BDs
Secured card LIR, who do you transfer to?
ACT