Open Well/Close Well
Teach an Engaging Lesson
Maintain Credibility & Rapport
Facilitate & Handle Questions
Prepare & Manage Issues
100
1. Your Full Name
2. Your Credentials
3. The Class Why/Class Hook
What are the 3 steps to an effective trainer introduction?
It does not include...
100
Example of outside training program to have closed on computer when screen sharing.
What is Email, Skype, Teams, Amazon, etc.
100
The least effective way to determine if trainees are attentive.
What is the attention meter?
It is more effective to use a poll or hand raise.
100
This is the #1 fear of virtual trainees.
What is looking foolish in front of their peers.
100
In this role, a __________ manages out-of-scope questions, assists those that are lost/behind, helps trainees connect to the training software, and reconnects trainees that may have lost audio or visual connection.
What is a producer?
200
1. Transition to Trainees
2. Tell Trainees Why You're Doing Introductions
3. Trainees Write Down their Goals
4. Welcome Individual Trainees
What are the steps to finding out about trainees?
200
This technique calls on a trainee to share their screen virtually and demonstrate a task or point.
What is a Hot Seat Driver?
200
“I’m going to wait for a hand raise to make sure everybody was able to do it” is an example of a step to check what with trainees?
What is Ensure they Got It?
200
These four overarching steps are necessary and most effective when coordinating activities in a virtual training environment.
1. Introduce the activity
2. Do activity follow along checks
3. Give activity benchmark checks
4. Do activity oral reviews
200
This person is responsible for helping trainees at another location get connected to the system.
What is a remote helper?
300
1. Ask for remaining class questions
2. Do a class oral review
3. Offer a warm thank you and send off
4. Invite individual questions
What are the steps to Closing Well?
300
This technique can be used during class to engage trainees. Example: "Nurses, what is a common starting rate for blood product transfusion?"
What is asking an expert question?
300
1. Show they are following along
2. Use trainee names
3. Get trainees to like me
4. Make class enjoyable
5. Solve trainee problems
What are the main steps of maintaining credibility and rapport?
300
Steps to introduce ___________ in a virtual class include:
1. Tell trainees when key things will occur
2. Tell trainees why they would want to participate
3. Tell trainees how to complete
4. Tell trainees what is entailed
What is introduce an activity?
300
These are effective tools for asking a ______ question in virtual training: Chat, hand raise, Poll, Phone
What is recall?
400
This presentation style includes connecting to trainees by sharing wisdom and information that convinces and reassures the audience they are reliable sources.
What is the Fascinator Presentation style?
400
One of the most effective ways to show you are listening and to keep people engaged virtually.
What is Paraphrasing trainee responses.
400
An example of a virtually making class enjoyable.
What is play with tone of voice; call on driver; use inattentive meter; play with the trainees.
400
When triaging questions from trainees, and many questions come in, 1. Do a quick scan to look for in-scope questions; and 2. ____________________
What is identify multiple questions asking the same thing and answer those first.
400
In virtual training, you should practice your introduction for this ratio.
What is 90/10?
i.e. 3 times in real time before training.
500
“Some of you may be confused at certain points this week…” is an example of this type of question/boundary.
What is Outside Support Boundary/Question?
500
To show urgency with your audience, you should do do what with your volume, pace and inflections.
What is inflections down, volume varies, pace varies?
500
While leading questions help them understand, ___________ find out if they do.
What are benchmarks?
500
Saying: “I have a few thoughts on that, but I want to make sure I get you the exact answer you’re looking for…” is an effective way to respond to what type of question?
What is In scope questions you don't know the answer.
500
Producers, Remote Helpers, and IT helpers can help in creating a successful virtual training environment and help trainees meet this primary need.
What is feel safe.