Pricing
THE 2 TIMES A CUSTOMER IS ELIGIBLE TO RECEIVE ACQ RATES
NEW CUSTOMERS AND NEW LINES OF BUSINESS AND AFTER 30 DAY RECONNECT
When starting an order from an existing customers account (COS) What is the task code ?
66
IF A CUSTOMER IS GIS GREEN AND WANTS TO ORDER A HOSTED PHONE AND INTERNET... WHEN CAN YOU SCHEDULE THE ORDER TO BE INSTALLED?
SOONEST AVAILABLE
OPEN ENDED QUESTIONS AND GENERAL QUESTIONS REGARDING THEIR BUSINESS HELP YOU OBTAIN INFO AND BUILD A RAPPORT DURING THIS STAGE
DISCOVERY
THIS TOOL WILL TELL YOU WHEN YOU ARE SCHEDULED FOR LUNCHES, BREAKS, MEETINGS ETC
ASPECT
WHEN AN SBPP CUSTOMER WANTS TO UPGRADE THEIR INTERNET THEY ARE ELIGIBLE TO RECEIVE THIS RATE ON THE NEW INTERNET SPEED
PERSISTENT
after completing an NEW phone sale transfer the customer to this system
TPV - THIRD PARTY VERIFICATION
IF THE ADDRESS IS GIS YELLOW, SCHEDULE THE ORDER LIKE THIS
99/99/9999'S / UNSCHEDULED
DO NOT START THE ORDER IN CSG UNTIL AFTER THIS STAGE
OVERCOMING HESITATIONS
USE THIS TOOL TO TRANSFER CALLS, CALL SERVICEABILITY, FIND THE NUMBER TO TPV OR TRANSLATOR LINES ETC
APP BAR
A CUSTOMER RECONNECTING WITHIN 30 DAYS OR A RES TO BIZ CONVERSION RECEIVES THIS RATE
STANDARD / RACK
NOT ADJUSTING THIS ITEM MEANS YOU WILL NOT SEE THE CORRECT OFFERS AVAILABLE WHEN YOU START YOUR ORDER
LOCATION TYPE
FOR A PORTED LINE YOU WILL TYPICALLY SCHEDULE THIS MANY DAYS OUT
5-7 BUSINESS DAYS
THIS STEP IS VITAL TO MAKING SURE YOU AND THE CUSTOMER LEAVE ALL LOOSE ENDS TIED UP AND ARE ALL ON THE SAME PG TO PREVENT THEM FROM CALLING BACK IN
RECAP
YOUR BUNDLE RATE IS THE PERCENTAGE OF NEW CUSTOMERS YOU SELL TO THAT PURCHASE A MINIMUM OF HOW MANY LINES OF BUSINESS
2
THIS IS THE ONLY OCCUPANCY BASED TV PKG
GAMETIME
OM
DURING THIS YOU WILL EXPLAIN THE ACQ RATE , PERS RATE, SERVICES ORDERED, CONFIRM THE INSTALL DATE AND ANY OTC'S
VERBAL ACCEPTANCE
ALWAYS LEAD HIGH AND W/TRIPLE
SALES OFFER
IF YOU DETERMINE YOU NEED THIS FEATURE WHILE TRANSFERRING YOUR CUSTOMER...YOU WILL CANCEL THE TRANSFER AND GO START AN ORDER ON THE NEW LOCATION/NEW SALE/ADD APPROPRIATE POWER USER CODE (l twc)
RNF
NAME 1 OF THE 2 DIFFERENCES BETWEEN L CHARTER RATES/PROMOS AND L TWC RATES/PROMOS
BEST OFFER EVER TRIPLE PLAY AND $10 DIFFERENCE IN RACK RATE BUSINESS INTERNET
Name 2 ways in which we authenticate a customer?
CAAT TOOL or by verifying authorized users in the biller
ANY TIME THE GIS RESULTS REQUIRE WE SCHEDULE AN SRO (SURVEY) TELL THE CUSTOMER THEY SHOULD EXPECT TO HEAR FROM SOMEONE IN THIS MANY BUSINESS DAYS
5-7
GATHER THE BASIC INFO FROM THE CUSTOMER LIKE NAME/BIZ NAME/ADDRESS/CALL BACK #
OPENING
PER THE RES TO BIZ FRAUD POLICY... IF SPEAKING WITH A RESIDENTIAL CUSTOMER, WITH A CURRENT RESIDENTIAL ACCOUNT THAT IS NOT PAST DUE AND NOT PENDING DISCONNECT....CAN YOU PROCEED WITH THE CONVERSION OR DO YOU NEED TO FOLLOW THE FRAUD CONFIRMATION PROCESS?
PROCEED WITH ORDER