The Best Request
If we need a color edit, we'll always want to make sure to include THIS in the first edit request to IP.
What is a color sample?
If I have a question about whether an edit can be completed, best practices would have me reach out to ask IP through __________________.
What is an edit request through AI?
If the edit request doesn't apply to all images, we should list out the edits in the request by ________.
What are individual image numbers?
True or False: The client has painted the walls in the bedroom since the photoshoot and want to know if we can match the walls to the new color. This would fall under our retouching fees of $4.99 per image.
What is True. This color edit request is because of a change the client made to the property, not a white-balance issue or adjustment by HDReal.
If we waive the retouching fee, we should always be sure to add __________ to the order in AI.
What is a discount?
True or False: The client would like to add property lines to her aerial images. This does not fall under our retouching fees.
True or False: If a client says the images are washed out, that is enough information for the processing team to understand what changes are needed for the edit.
False: Washed out can mean a lot of different things (too bright, saturation too low, colors like green and yellow missing from images) so we should make sure we're being investigators when talking to clients!
True or False, we can't remove powerlines, but we can remove electrical boxes in the yard.
What is False: we can't remove any permanent structures from images such as power lines, electrical boxes, neighboring homes, etc). This would be a violation of MLS regulations.
When I need to set SLA expectations for a client for their edit request, I can find that in ________.
What is AI, in the upper center right.
Oh no! The photographer left their camera bag on the counter in the kitchen and now it's in the photos! These are the steps to complete this edit.
What are
1. Creating an edit request in AI
2. Outlining which images have the purse in them and including the image numbers/locations
3. Adding the retouching fees and discounting them out. This is a photographer mistake so we won't charge the client, but we will want to document that retouching was needed in the order and discount it for record purposes
4. Include the ticket link in the edit request
5. Set timeline expectations with the client depending on the urgency