Front Desk
1. If someone is asking a specific question not specified in the RecGuide, Website, or flyer and would like to talk to the person in charge of the program, what can you reference to give contact info?
2. What do you ALWAYS need to take when following up with a questions you do not know.
1. Phone List
2. Full Name, Email or phone number, reason they are calling/asking
When are lap lanes available, or how can you find when lap lanes are available?
1. At least 1 Lap lane is always available except for morning aerobics and Swim Squad.
2. RecGuide or lap lane sheet.
Who is the manager of Youth Programs?
How would you find who is in charge of what program in the Youth Dept.?
1. Meg Whicher
2. Go to Teams: Youth Program file
You notice you are out of pass price flyers at the Front Desk. How can you print out more?
1. Master Copies file in the physical filing cabinet drawer (lower drawer)
2. Teams file: "forms"
Someone is calling about a dead deer
OPS
When the pass swipper comes up yellow, what does tat mean and what should you do?
They do not have an active pass. Look up their account to see if they wish to renew the pass or take daily admission.
Spectator fee: who needs to pay the spectator fee?
Bonus: what is the only exception when parents to do not need to pay a spec. fee?
Anyone going on to the pool deck.
Bonus: Swim lessons
Where can you find where the youth programs drop off/pick up locations are at?
RecGuide
Afterschool (where kiddos meet) are posted behind the desk.
1. What do you follow to make sure all cleaning tasks are completed.
2. If you do not know how to complete a cleaning task, where can you find the step by step directions to complete said tasks?
1. Cleaning Sheet
2. Teams: "Procedures" or the sheets/binder in the cleaning closet.
Someone is asking about the power at Silver Park Shelter
Marcus
At the end of someone's Ripples Party, what are the three for the contract you need to complete?
Bonus question: what are the contract files labeled as?
1. Charge any additional guests
2. refund Deposit
3. Put Party contract in the correct file.
Bonus question: Months
What is the avg pool temp?
What is the avg hot tub temp?
Where can you find the temps if you do not know off the top of your head?
87
102
Behind FD 101 and 102 on the bulletin board
Youth Programs offer many different programs, events, etc. Where do you find the deadlines to register for these events?
Ex. What is the deadline to register for Lowell Afterschool and who oversees that program
1. RecGuide
2. Lowell is 24 hours. Joe O'Brien
Refund polices change per program on the amount of days to cancel. Where can you access the refund policy?
TEAMS
Someone is calling about reserving the McCormick Softball Fields
Bailey and or Sue
If a large group comes to the front desk and explains that they are here for a group visit, what are the two things you need to do to complete their entry to the pool?
Bonus Question: If you do not see a contract but they say they set up a group entry, where can you double check if they are scheduled?
Check the Group Visit contract clipboard to see how they are paying.
Have them complete a "Group Charge Entry Form", charge them and sign off on the form and put it in my box.
Bonus Question: Outlook Calendar
1. What does a long whistle mean?
2. What do you need to do if you hear a long whistle?
1. Rescue in the pool
2. Bring phone (if available), do what the lifeguard asks i.e quick out, call 911, crowd control, meet PD at door
Someone wants to sign up for a youth program after the deadline, can they and what do you need to do?
No. Reach out the person over seeing the program for instruction. ex. Matt Mulcaire for General After school to see if we can override the deadline.
Who reserves the Park Shelters?
Who reserves the Fort Missoula Shelters?
1. Marcus
2. Bailey Brown or Sue Dunn
Someone is calling about Urban Camping (tents in a park)
OPS
A patron comes to the front desk and says "I am John Smiths Aid" for the pool, what do you do?
Check that John Smith has a signed Client Aid Agreement Form.
Take the admission for John Smith and check the patron in as an aid on Touch.
Bonus: How many "free" aid's per person are allowed into the pool? 1
It is group swim lesson in the morning or evening. A parent asks if their kiddo can play in the pool while their sibling is in the lesson. Can they?
Can parents pay to use the hot tub?
NO
YES
Who Oversees the MonTech Bike Program and what do you need to communicate to them about Pick up/drop off?
Nonie Cobb
1. When/WHo is picking up a bike
2.When/who returns the bike
Party Check In: If a party does not come to the front desk to check in, they go straight into Ripples, what should you do and why?
Go into the party room to have the parent/guardian complete the guest list and sign the contract.
We need the guest list count and a signed contract to hold them accountable to the rules in the contract.
Someone is calling about information about the Cornhole League.
WE (front desk) do it. Use the RecGuide and or sign them up.