SOP
The program that connects a patient with a peer mentor is called what?
Voice 2 Voice
When starting the day or a task it is important that you choose your ______
ATTITUDE
What does PI stand for?
Primary Immunodeficiency
All incoming documents are injested through what program?
Onbase
In a website browser address bar, what does “www” stand for?
World Wide Web
How many nursing visits are allowed through the Premier Start program for PI?
3 unless approved for more.
Complete this AE sentence.
When in doubt, _____________
Fill it out
When you must complete pre-determined forms of treatment prior to being eligible for a particular medication is...
Step Therapy
Which part of Mecicare is in patient specific?
Medicare part A
What are 3 examples of small talk you can use while on the line with someone?
Movies, Music, Sports, Weather, Food, etc.
What is the name of our Co-Pay vendor?
IQVIA
If it is determined that a Prior authorization is necessary to complete a referral, what frequency would we need to reach out to HCP’s office and on what days?
Days 1,3,5
What does CIDP stand for?
Chronic inflammatory demyelinating polyneuropathy
What is a Coordination of Benefits?
When there are multiple payers, determining primary/secondary/tertiary
If you are running late to work, what must you do?
Call supervisor and inform and fill out/submit form to supervisor
How long do we have to complete a trial program eligibility assessment and triage to a 3rd party provider?
100% complete within 3 BD
What should we use to look up a HCP?
Their NPI number
What is the difference between NDC# and ICD#?
NDC is dosage specific
ICD is diagnosis specific
Data In = ________
and what does that mean?
Date Out
It means that we need to take great notes, double check information every chance we get and double check before saving or submitting.
Can you name 5 of the 7 dwarves?
Dopey, Grumpy, Sneezy, Sleepy, Happy, Doc, Bashful
When completing a welcome call, who is offered in home nursing services?
CIDP - Hizentra patients
What things are required in order for a Patient to access/be eligible for PAP?
On label
US citizen
At or below 250% FPL
Uninsured or underinsured
Medicare has extra rules
Injections that take place between the muscle and skin are?
Subcutaneous
What are the Pharmacord 5 Core Values? (Hint:Found in Sharepoint/Employee Handbook)
Employee Success
Patient or Customer Success
Leadership
Accountability
Innovation and Execution
What is the largest continent in the world?
Asia