Metrics Matter
What metric measures how satisfied customers are with your service?
What is CSAT?
True or False: Always start with product updates
What is False?
The best first step when you hear an objection.
What is listen and acknowledge?
A slide filled with dense text is a...
What is a Nah?
This metric evaluates if customers are getting value from the product
What is Product Adoption or Usage Rate?
Name one tactic to drive exec-level participation in QBRs.
What is aligning with their business goals?
What framework is commonly used to handle objections?
What is the LAER (Listen, Acknowledge, Explore, Respond) model?
A slide that shows outcome-driven metrics and simple charts?
What is a Slide?
Which metric tells you if an account is increasing or decreasing in value?
What is Net Recurring Revenue (NRR)?
What should you send ahead of a QBR to maximize engagement?
What is an agenda or executive briefing?
What do objections often reveal?
What is unmet needs or misunderstandings?
Slides should be designed with this audience in mind.
What is the customer/stakeholder audience?
This KPI combines multiple data points to give a health status?
What is Customer Health Score?
Name one sign your QBR is not resonating with execs.
What is lack of engagement or questions?
How can you preempt objections in a QBR?
What is include data and align to goals upfront?
What is one key visual rule for effective QBR slides?
What is keep it clean and high contrast?
Why are Metrics important to Share?
Judge the Answer?
What's a key technique for maintaining exec interest throughout?
What is storytelling with data or focusing on outcomes?
What's a strong way to respond to cost objections?
What is tie value back to ROI or strategic outcomes?
What makes a slide not just good, but great?
Answer: What is combining insights, storytelling, and clear calls to action?