Daily Center Operations
What should you have open at all times when “on the clock” in the Center?
What is Microsoft Teams (with Hub Planner added)
Whose job is it to foster a healthy and professional environment in the center
What is everyone, all CSN staff and student leaders are responsible
The CSN doesn't give out scholarships to students. However, we help students connect with scholarship opportunities. What are the three categories in which we classify scholarship opportunities for Native students?
What is
Tribal Nation Scholarships
OSU Scholarships
Other Scholarships
What do you do with photos taken at CSN events?
What is Upload GOOD photos to the blue iPad using airdrop feature.
What are the three areas SQUADs specifically focus on?
What is
Professional Development
Academic Success
Employment/Career Preparedness
What materials should be stocked if low when on opening shift?
What is Snacks and swag bags
What do you do if a package comes into CSN and needs a signature?
What is see if Sky or Jenna are available. If not, then a Student Leader (on the clock) may sign for receipt of package.
Name at least 3 print resources you could use when talking with a new student/family
What is 4x9 card, 5x7 involvement card (or old involvement brochure), birthday card, slick sheet, scholarship sheet, etc.
How do you properly shut off the Apple TV when closing?
What is Swiping out of apps, holding down shut down icon in top right corner, wait till apple tv application is shut off, then power off TV
Can a student theoretically earn back all hours they lost in one week so they’re back to their allowed hours the following week?
What is YES!
What must CSN student leaders must do before leaving the check in desk.
What is find another person to take a shift at the first desk
What should you do if a non-CSN student needs to print something?
What is politely ask what it is and how many pages it is – If it’s manageable (around 10 or so), ask them to email it to you (or to sovnationcenter) so you can print it for them. If they say it’s a large print job, help them identify a resource (like the library) for larger print jobs.
What device do we use to sign out student resources from CSN? And where is it located?
What is Inventory iPad in the back cabinet
What different numbers do you click before making these two types of calls on the OSU phone: OSU calls and external calls
What is
OSU: “4”
External: “8”
What is the consequence for losing 100 or more points in a week or being cumulatively negative in points?
Loss of 1 hour on allowable work hours for the next week.
What tasks when closing the Center on Fridays is added to the Closing list
What is
Turning off the hallway lights
Replacing trash bags in trash bins
Dumping out water in coffee maker and pitcher
Pulling blinds and turning up
Cleaning out fridges
How are messages taken?
What is “CSN Message” MachForm – Pinned on front desk Firefox and will be in QR in Cookbook
The CSN offers digital resources that anyone can access. Name 3 resources you could show a guest on the website.
What is Lots
Are you allowed to speak to any news media sources as a student employee representing the Center?
What is No, you are allowed to speak as a representative to the center. Only representing and speaking on behalf of yourself off the clock
Name 2 ways students can earn points and 2 ways students can lose points
What is Various
Explain the difference in checking-in these 3 categories of people: First-time student visitor, returning student visitor, OSU staff member
what is
FT student: Checkbox on student check-in before swipe + swag bag WITH QR code slip + tour of CSN
Return student: Student check-in + welcome and be helpful
OSU staff: “Other” check-in + welcome and be helpful
Should I ever use the phrase “That’s not my job.” when on the clock in the Center?
What is No...Find a way to be helpful and communicate in a way that maintains a professional and positive environment.
What happens when a visitor comes in and requests a resource we don’t provide directly?
What is We politely redirect them to the unit on campus which does provide that resource – Connect them directly, walking them over or making a phone call. Our job is to create a seamless exchange and get the student the support needed.
What do you do if a visitor to the CSN asks a controversial/political/unprofessional question?
Don’t engage, deflect it back to the mission of the center. Serving students, sovereignty, and partnerships . Your job is to maintain a professional, inclusive, and positive environment in the Center.
What does SQUAD stand for?
What does TEAMs stand for?
What is
Students Qualified through Unique Achievement Deliverables
Together, Empowering Active Management