RAC Specific
What is the room number of where the CSO KEY BOX is located for opening/closing shifts?
RAC 118
Who are the Biosteel towels for? (red writing on white towels)
Bench Towels - Athletes for varsity home games (Game ops and varsity team staff can only take them)
What is our customer service philosophy?
Attitude + Effort + Knowledge = Deliverables
What is the minimum age you have to be to purchase a day/guest pass?
18
A member just got a new OneCard but it isn't scanning, what do you edit in Fusion?
Hot Stamp Number
What address should you direct emergency medical services to for the RAC?
40/50 Gould St.
What address should you direct emergency medical services to for the MAC?
50 Carlton St.
To make a call using the phone at the desk, what number do you need to press before dialing?
+BONUS
9
What is the cut off time for Morning & Weekend Memberships during the weekday?
10am
To check in a member for a booked studio/court, what is the name of the tab you need to check in Fusion?
Booking Manager
What is the name of the RAC Opening keyset?
+BONUS
B49B
How many towels MAX on display per towel pyramid?
15
Which studios are NOT bookable by students through the portal?
Topline studio, Studio I
What day are we changing our Membership prices?
+BONUS
May 1st
What do you do when you find a duplicate account on Fusion for a member?
Email Darius with member's information and ask to merge accounts (Part-time do not have access)
What is the name of the Snake plant at the RAC front desk?
Mr. Van Grow
What does OVG stand for? (OVG360 aka BuildingOps)
+BONUS
Oak View Group
What is the secret phrase to tell security using the phone?
You can come pick up the mail
Brand new members (members who have not had any membership with us in the past) are eligible for a full refund within how many days of signing up?
10 days, period from the start of their membership
What is the main reason for why lockers may not show up for rent on someone's Fusion account?
+BONUS
Gender needs to be assigned
Which days of the week do closers need Vacuum the RAC Admin Area?
Wednesday & Saturday
What is the name of the plant behind the desk at the MAC?
Spider-Plant
What is Darius' phone extension number?
x554089
TMU Day Camps are available to what age group?
Children and young adults aged 6 - 17
What is the automatic set birthdate in Fusion for all profiles?
1900-01-01 (124 years old)