Internal Processes
If a caller wishes to discuss their vision benefits we offer to transfer the caller to UHC Vision as part of this new initiative
What is ACES?
This super hero has the ability to run at near light speed and phase through objects, time, and other dimensions.
Who is The Flash
This person said that " With great powers come Great Responsibility"
Uncle Ben
This hero is someone that we spend most of our adolescents life with. Providing us with academic knowledge and life lessons
Who is a teacher?
These guy are usually 1st on the scene anytime there is distress.
Who are Police officers?
If a customer calls in for benefits for a high cost drug, not only do we provide benefits but we also recommend that they do this....
What is Pre-determination?
This superhero has the power of accelerated healing and yielding claws from his knuckles
Who is Wolverine?
Per this character, "Intelligence is a privilege, and it needs to be used for the greater good of mankind
Dr. Octopus
This person is our schools but not there to teach. Instead, they are there to comfort when we are feeling under the weather.
Whos is the school nurse?
This is the person that we see when we just need to feel better. Despite the situation they are there to diagnose and render aid to get us better.
Who are Doctors?
If a person calls in that is not a provider and wishes to discuss a member's account, we must first verify that we have this..
What is a PRA?
This superhero has the power of Truth
Who is wonder woman?
According to this person, "Heroes are made by the path they choose, not the powers they are graced with.”
Even if we are unable to get out of the house and get our shopping done we can always depend on these heros to get them to us.
Who are delivery drivers?
Although they do not have Jet mobiles and rockets, they will still speed thru traffic to get us to the care that we need expeditiously.
What are ambulances?
What is a Peer to Peer
When suited, this superhero has the power on super agility, invisibility and superior strength.
Whos is Black Panther
This hero said that “No man can win every battle, but no man should fall without a struggle.”
Who is Peter Parker
These are the people that take care of the little ones ( and sometimes older ones). From birth they are the primary caregivers, therapist, friends, guidance counselors and supporters.
Who are parents?
This superhero will travel up flights of stairs carrying 100 additional ponds to save us from burning buildings
What is a Fire fighter?
When a customer call in to discuss their account and we notice that they are frustrated, it would help to first identify and flex to this..
What is communication style?
This super Hero has the ability to change lives by educating on products such as medical policy, by resolving issues and providing guidance to customers
Who is a Customer Service Representative!
Per this guy, “It’s not dying that you need to be afraid of, it’s never having lived in the first place.”
The Green Hornet
This person is the one who will provide you with medications ordered by your physician to aid in your maintenance or recovery.
Who is a Pharmacist or Pharmacy tech?
Anytime there is an international threat to our safety, these heroes are always front and center and our 1st line of defense.
Who is the US Military?