Payment Method
CP3
Master Portal
Sales Force
Provider Portal
100

This is the default payment method for vendors.

What is a virtual card?

100

CP3 runs in this cloud service.

What is AWS?

100

The Master Portal would only include this type of caller.

What is a vendor?

100

This is the first selection you would make when creating a new case in Sales Force.

What is "Customer Service" ?

100

If the vendor/provider has never enrolled in the Provider Portal, upon Logging in, you would select this.

What is "Enroll my Business"?

200

This is sent to the contact/insured from the carrier for them to choose their method of payment.

What is a customer pick up link?

200

This is the most common selection to search for a payment in CP3.

What is the payment master?

200

If a vendor/provider needed to enroll into the provider portal for the first time, this would be the information given that is located in the Master Portal.

What is the authorization code?

200

This is what you would type in the Account Name field when creating a Sales Force case.

What is the Carrier name?

200

This will be initiated once the vendor/provider has successfully entered their business information to provide a second layer of security.

What is two-factor authentication?

300

This is a unique identification number for vendors / providers.

What is a Tax Id Number or (TIN)?

300

This should be confirmed if a contact request a paper check.

What is the mailing address in CP3?

300

You would select this when you are changing the payment method in the Master Portal?

What is "Create"?

300

You would change from your name to this when escalating a case.

What is technical support?

300

This is where all carrier logos who issue payments through One Inc will appear.

What is the Global Carrier Homepage?

400

These are the two methods of delivery a vendor may a receive virtual card.

What is email and standard mail?

400

This would be the TEAMS chat where you would post messages when seeking help or have a question.

What is the "All Carrier" chat?

400

This is what you would send to a vendor/provider when they are requesting to be enrolled into the Provider Portal.

What is an enrollment link?

400

The subject line in the case details will always match this.

What is the "Issue Category"?

400

This is the best search feature under the payments tab, when a vendor/provider is trying to locate the details of the payment.

What is "By Batch"?

500

This is where we direct vendors/providers when they would like to view EOB's, payment details from carriers, and to change their payment method.

What is the provider portal?

500

This unique number in CP3 is required to document in all cases regarding a payment.

What is the payment ID?

500

This is what is used to search for vendors/providers in the Master Portal.

What is the TIN?

500

This will be created once the case has been created and saved into Sales Force.

What is the case number?

500

These two documents are need when a vendor/provider wants to setup for EFT/ACH.

What is W9 and a blank check?