Hot topic
Controls the temperature of your home
What is a thermostat
Outdoor unit for air conditioning
What is a condenser
What’s the cost of the SSP HT&AC?
What is $204
How much is our service dispatch fee without discounts?
What is $119
How long should an appointment take?
What is 60-90min?
Heats up radiators in the home
What is a boiler
Any type of fan
Blower/ condensing fan
What’s the diagnostic fee for a bundle member?
What is $49?
When do we go out if the system is broken or not working?
Same day/ immediately
Who should be present when scheduling the appointment?
Who are all the deciding makers?
Warm air moves through this.
What is duct work
A box-like system that has a blower fan and a coil
What is an air handler?
How much additional is it to add on a humidifier?
What is $59?
12-year-old system and older, who should get that call?
What is a selling tech
When do we schedule a comfort advisor to meet with a customer?
What is ASAP
This adds humidity to your house
What is a humidifier
This type of air conditioning doesn't use ductwork
What is a ductless mini-split
What’s the cost of the Bundle?
What is $299?
Why is it important to know the age of the equipment?
What is the right tech for the call?
What lead has more priority, a tech lead or a mini-split lead?
What is a tech lead?
Dangerous gas that is emitted from a cracked heat exchanger
What is carbon monoxide?
This is the first step a homeowner should take when their air conditioner freezes
What is turning off the unit and leaving the fan on?
List 2 benefits of having a smart plan.
What is:
24-hour service
20% discount on all repairs
Discounted service fee
You get 2 tune-ups a year
Guaranteed appointment within 24 hours
How do we confirm we have the correct information?
What is repeating the information back to the customer?
How many leads should a comfort advisor go on per day?
What is 2-4 a day