Scheduling Procedures
The first step when scheduling with a customer.
What is empathize with customer?
To get full points, the phone can only ring no more than THIS many times
What is 3?
The vision statement is...
What is to deliver a delightful experience every time for a lifetime?
You should always have this on your face when speaking with a customer
What is a smile?
How to gain commitment for a retreat?
To recap, I have you scheduled for -tech name- to come out on -day-, -date- between -time- with a 30 minute call ahead to -phone number-, does that work well for you?
The amount of times CSR's are required to use the customer's last name
What is 2?
WLI stands for...
Women's Leadership Initiative
Retreat should be scheduled within...
What is 24 hours?
Closing statement
What is thank you for choosing HomeTeam?
There should no what in the background
What is any noise that the customer can hear?
The sales person who reached out is unavailable, you should send the call to..
What/who is the person on leads?
You should always answer the phone on the ___ ring
What is the first?
What part of the process would the following statement be: Please tell me what happened.
What is uncover their needs?
Examples of customer service phrases include...
What is please and thank you?
The sales team and technicians have how many days to follow up before the sale goes to the person on leads?
what is 30 days?
Jim's favorite day of the week
What is Monday?
Correct way to schedule best fit.
Dates are all on the same day and time including start and end time are the same time as the appointment time
What are Telephone survey, Telephone etiquette, and process rating?
Person with the funniest name of their folders is..
Who is Elizabeth?
List everyone on the sales/warranty team
Who are Mia, Dani, Stephen, Eric, and Ryan?