CSR
Roofing
Siding
Gutters
Insurance Calls
100
Who is the production manager in STC
Lee de Leon
100
What is under a shingle?
Underlayment
100
What is the timeframe for when a crew will arrive?
Anywhere between 6AM-9AM.
100
What are the 2 sizes of downspouts that Legacy will do?
2X3 & 3X4
100
What 4 markets do we call estimates in?
CHI,DEN,OMA,MSP
200
Who updates AJOT for BO dates?
Production Managers and Production Admin.
200
What is Decking?
The Plywood(OSB) under the shingles
200
When you're doing a Siding drop call, what do you all take out when it is only a wrap project?
The materials & dumpster
"We have the materials you ordered as:
Manufacturer-
Line
Color-"
"There will be a dump trailer delivered to your home either the day prior to the start date or the morning of the job start."
200
Does Gutters have Job Site Sups?
Not on the job, they come back after its done to do a QC.
200
What Markets do we call on Adjuster Calls, and what is the order we call them in?
CHI, DEN, MSP
300
Who are the Project Supervisors in CHI?
Antonio & Mike
300
What is VVF Color?
All the accessories colors
300
Does Legacy contact HO when electrical work is being scheduled?
No, the electrician will contact them.
300
When asking for a Gutter ETA, when can you ask? And who do you ask?
You can ask the day of, and the production manager.
300
Who do you tag and untag when you post on AL for adjuster and estimate calls?
Untage Customer Service, Tag Jessica. (Make sure PM and FI are tagged)
400
What do you do when an HO wants to change material placement?
-Update the Job sheet.
- Post on AL to Stephanie to get the material placement changed.
400
What does EPDM mean?
Its a flat roof
400
Does Legacy do metal Siding?
Yes, we do aluminum Siding
400
What does a Gutter Guard do?
A gutter guard is a protective cover or barrier installed over the open top of your gutter system. Its primary purpose is to block leaves, twigs, and other debris from entering the gutters while still allowing water to flow through. Gutter guards help prevent clogs, reduce maintenance, and protect your home from water damage, mold growth, and foundation erosion. They are essential for maintaining a well-functioning gutter system.
400
What is the cheat sheet for calling State Farm, what do you say/ press?
yes, IDK, IDK, adj info, continue, continue, 0, 2,
500
There are 12 Project Managers in MSP. Name 9 of them.
Austin Hagen-Young, Eleeya Palmer, Eric Swanberg, Geoffrey Miller, Josh Moshier, Justin Swenson, Kaitlyn De Leon, Kevin Sippy, Michael Stanford, Patrick Flaten, Pedro Ceballos, Sam Rothers
500
How long does an Asphalt shingles roof last?
Typically lasts 15 to 30 years.
500
How long does Vinyl siding typically last?
Vinyl siding typically lasts 20 to 40 years on average, but with proper installation and maintenance, it can last 30 to 40 years or even over 60 years.
500
What is the largest size Gutters Legacy will install?
6"
500
Name 10 Insurance Companys.
AAA, Allstate, American Family, Auto Owners, GEICO, General Casualty, State Farm, SafeCo, USAA, Nationwide, Legacy Mutual, ETC!!