Each year, DBH conducts these voluntary reviews in order to monitor and continually improve system-wide quality of care. (Give the full name, not just the initials.)
What are the
Community Service Reviews?
100
I’m primarily responsible for conducting the CSR interviews and writing the narrative report.
Who is the Lead Reviewer?
100
These indicators look at the quality of services provided.
What are Practice (Performance) Indicators?
100
Each CSR is conducted by a team made up of these 2 people.
What are 1 Lead Reviewer and 1 Shadow Reviewer?
100
CSR indicator scores range from _____ to _____.
What is 1 to 6?
200
In 1974, a lawsuit was filed against this facility which at the time had more than 3,600 hospitalized patients.
What is
Saint Elizabeths Hospital?
200
I share my story of recovery in the hopes that others can learn from me and services can improve for everyone.
Who is the consumer (and/or family)?
200
For Status Indicators, the CSR just wants a snapshot of how the consumer is doing; so (unless otherwise noted) we only look at the last ___ days.
What are 30 days?
200
CSRs gather information through _____ _____ as well as interviews with key team members.
What are chart reviews?
200
These three scores are considered to be in the “acceptable” range.
What are 4, 5 and 6?
300
The next opportunity to become a CSR reviewer will be in ...
What is Fall 2017 - Spring 2018?
300
I’m no silent partner. Sometimes, I participate in interviews; and I always take notes and help with scoring the CSR case.
Who is the Shadow Reviewer?
300
This group of indicators looks at the last 180 days in order to get a sense of the consumer’s pattern of change over time.
What are Progress Indicators?
300
True or False: You must be licensed or have a clinical background in order to be a good CSR Reviewer.
What is ‘False’? You only need to have a good understanding of the CSR protocol and the system being reviewed.
300
The CSR Rating Scale is split into these 3 zones.
What are Improvement, Refinement and Maintenance?
400
This 1974 case required DBH to meet certain performance standards and offer less-restrictive, community-based mental health services.
What is Dixon et al v. Gray et al?
400
We help to ensure that reviewers get the whole story by sharing records and talking candidly about how things have been going on the case.
Who are provider agency staff or team members?
400
This Practice Indicator looks at whether the team uses the consumer’s hopes, dreams and long term goals to guide treatment.
What is Guiding Strategic Vision?
400
Name 3 of the 5 members of the CSR Unit.
Who are Susan Koehne, Willie Swenholt, Ericka Brooks, and Philippa Stuart, Tony White ?
400
If you score a case in this zone, it means that something needs to change urgently or immediately.
What is the Improvement Zone?
500
When considering DBH’s Adult Services System Performance, the court’s exit criteria required this percentage of acceptable cases.
What is 80%?
500
At the end of a review, we participate in the Feedback meeting to discuss observations, insights and next steps. (Name at least 2 distinct roles.)
Who are frontline workers, supervisors and reviewers?
500
These 2 Status Indicators are called “trump” indicators because if their scores are very low, then the Overall Status score will be low.
What are “Safety from Harm by Others” and “Behavioral Risk to Self or Others?”
500
As of FY2017, the CSR Unit reviews all 3 of these major Systems of Care within DBH.
What are Child/Youth, Adult and Substance Use Disorder?
500
This score or rating says that more is going right than wrong but there is still room for refinement.