Lowes
Easiest way to single out a route.
What is a filter?
Photos you should see on every stop.
You can voice any concerns at any time.
What is open door policy?
Customer needs this because they missed their delivery.
What is a reschedule?
Look at the time window for this.
30min pre-call, call Cx, check for photos, enter notes, wait, give code.
What is NAH?
Cx need this for an appliance to be taken into their home.
What is a clear pathway?
Steps if Low Performer isn't calling after every delivery.
What is call driver, call CC, notify managment?
Should be submitted at least 24hr in advance.
What is PTO?
Most Cx are not warned about this.
What is copper line?
What you should do before asking the Cx about a reschedule.
What is look up the zip code in EDP?
Can not be switched, even if the Cx ask.
What is washer door?
List 6 things the drivers are not allowed to do.
What is...?
Needs to be checked before starting the NAH process.
What is 30min pre-call?