CSR
Who do you tag for closed market service calls?
Jessica Kloss
Eric Dahlberg
Steve Herzau
Jeremiah Lipscomb
What is roof decking?
The wood layer (usually plywood/OSB) attached to rafters that shingles are installed on
What is the most common type of siding?
Vinyl siding
What is the purpose of gutters?
To direct water away from the home
Ice buildup at the edge of a roof in winter?
Ice dam
What should you do before you ask Jessica a question?
Always read through the file to make sure you are up to date on what is going on.
What is the most common residential roofing material?
Asphalt shingles
What is house wrap used for?
Moisture barrier and protection behind siding
What happens if gutters are clogged?
Water overflow and potential foundation damage
What’s the purpose of a leaf guard?
To prevent Leaf's from clogging your gutters.
What do you do when you need to tag someone new in a drop thread when there is an existing drop thread?
Make a whole new thread and tag the correct people
What can happen if underlayment is installed incorrectly?
Water intrusion and leaks
Why is proper spacing important when installing vinyl siding?
It allows for expansion and contraction
What is a downspout?
The vertical pipe that carries water from the gutter to the ground
Clogged gutters can damage foundations.
True
If there are sales questions in a house account, who do you ask?
The mangers in that market.
What is the purpose of a ridge vent?
To allow proper attic ventilation
What can cause siding to warp?
Improper installation or heat exposure
Why is proper gutter slope important?
To ensure water drains correctly
Proper ventilation affects roof lifespan.
True
Who do you have to tag in to drops next week?
Shayna McGerr
What does roof pitch refer to?
The steepness or slope of the roof
What is one benefit of Hardie siding?
Durability and fire resistance, warranty, increase value of your home
What is the purpose of the different-sized gutters?
The bigger size allows for better water flow.
What is flashing used for?
To prevent water from entering the roof joints and seams