Parts
The thermostat on a 532
What is a cold control?
Procedure for returning a part.
What is Return Authorized or Credit Memo?
What should you do before picking up the phone?
What is smile?
The screen to check if we have a part in stock.
What is Item Inventory?
System to lookup parts
What is Knowledge Base?
Another term for defrost terminator.
What is Bi-Metal?
The procedure for a damaged part.
What is an OCF?
What is the most effective way to handle a frustrated customer?
What is listening?
Job Status for a TX Will Call
What is TXWC?
System to check availability at other PDs
What is Walkabout?
The part number for an air filter.
What is 7042798?
The procedure for a part that has failed.
What is a Warranty?
Consumers tell twice as many people about poor experiences than positive ones.
What is true?
What is BOREV?
System used to file warranties
What is ServiceBench?
A component located inside an oven—usually at the back—that actively circulates hot air throughout the cooking chamber.
What is a convection fan?
The procedure for a missing package shipped by UPS.
What is a UPS Invoice?
According to research, how many positive customer experiences does it take to make up for 1 negative experience?
What is 12?
The shipping carrier for Idaho and Montana.
What is FedEX?
The previous name of Sub-Zero's Order Management system.
What is Comnet?
A safety device placed in the suction line, just before the compressor, designed to intercept liquid refrigerant and prevent it from entering the compressor.
What is an accumulator?
Customer orders a part, and it is shipped from another PD, but is missing or lost.
What is an OCF?
Percentage of consumers would pay more for greater speed and efficiency in customer service.
What is 52%?
Phone# for ePass text line
What is 972-636-4875?