Ancillary Sales
This is the charge for a one way dealership run
$35
This is the name of the valets who man the valet stands in each terminal in PHL
Lead Valet
The average we must reach in able to make pay outs for our monthly sales competiton
$10
A customer calls and complains that they requested a car wash and it was not complete. You check their reservation and see one was never added. What would you F12 this as?
Ancillary Service Failure: No Service
This is what an OTA stands for
Opportunity to Amaze
This is the charge for a standard Wash & Wax (no upcharge)
$130
These are the West side gates in terminal 4
A & D
This is the password to all of the email log-ins
Fr33d0mpark!
A customer called in and is very unhappy with his arrival valet. He has a very bad attitude. What do you f12 this as?
Service Failure Arrival: Valet Service Complaint
What does the green check mark mean on the screen when shown next to a customers name?
TSA Pre Check
This is the standard price for a car wash in PHL
$55
This is where TSA-Pre Check travelers meet in PHL
A-East
If you are the last GSR on shift for the night, what is the most important thing to check before logging off the phones?
Make sure the overnight dispatcher is logged in
Valet is supposed to meet a customer at C17/C19, but the valet is standing at C6/C7. The customer is not happy. What would you f12 this as?
Service Failure Departure: Wrong Location
This is our busiest arrival day
Thursday (I'll accept Sunday)
This is the fee percentage for a vehicle charge in PHX
20%
True or False: In PHL, we do arrivals on the side where the shuttle busses are and in the enclosed area outside.
FALSE. We do arrivals on the side where the Ubers/Lyfts are and in the open area.
What two steps should you take if you will not be able to make it to your scheduled shift?
Text into our HERO communicator, then text or call delilah 972-804-9178
A customer called in and is adamant that we use his 2 days of free parking on his profile. You check his profile and you are not able to see this discount. What would you f12 this under?
Special Request Billing
When should you advise a dispatcher about an add on?
when a guest is adding on 30 minutes or less before the start of their window
This is the standard price for a Fly & Shine in PHX
The name of the Quality Assurance manager in PHX
Kenneth McGurthy
What stephs should you take if you notice that your team member is not completing their duties?
First, ask them if they are needing help with them. If the issue is not resolved, report it to Kelly, Brooke, or Delilah
A customer calls in and mentions his valet did not look very put together. His shirt was untucked, and he had on flip flops. The customer does NOT want a call back from a manager, he just wanted us to know how our valets are being presented. What would you f12 this as?
Valet Policy/Procedure: Appearance
When should you clean the dispatch screen of invalid flights, canceled flights, and reservations at the top of the screen?
Between calls, duties, and before accessing your personal phone/life