New Structure
Mesa CSR Domain
What is Customer Success (Teir 2) / Client Relationship Managment (Teir 1)?
Director of Account Management
Who is Lorenzo Chavez?
When we keep strays.
What is Sick or Injured? AND What is from Mesa Police?
P.E.T. C.A.R.E.
What is Professional, Exceptional, Trustworthy, Compassionate, Accountable, Reliable, and Engaged.
Black out Times.
What is 10pm to 6am?
Number of Total Domains.
What is 10?
Chief of Client Relationship Management
Who is Darci Hoefer?
Step one of Greeting a Client.
What is Standing to help every client?
New Slogan 1st Pet uses to Patient/Client Needs Quickly.
What is "1st Pet Will See You Now."?
Total Number of PST Annually.
What is 40 hours?
Domain Contained within a Domain that has its own function within the whole.
What is Sub Domain?
Mesa Hospital Administrator
Who is Alyssa Kingsley?
They Clean Infectious Rooms.
What is Technicians?
Added to any/all patients who may need emotional support. (Think QOL, PST, and DOA).
What are Social Work Tasks?
CSR Uniform.
What is 1st Pet Button up, black slacks, black close-toed non-slip shoes. 1st Pet cardigan or jacket can be worn over the uniform shirt.
Wrote the book "How Organizations Should Work"
Who is Dean Meyer?
Director of Customer Success
Who is Lorenzo Chavez?
Given to all clients who do not have it in their file. (Ever or recently.)
What is Client Info Sheet?
Can only be initiated by a doctor for a sick, but reasonalbly treatable, pet.
What is Relinquishment?
Should Not be seen at the front Desk.
What are phones and Food or drinks? (water is okay.)
The Mesa CSR Team reports directly to this person.
Who is Mesa CSR Manager OPEN POSITION
Proper Call out Procedure.
What is CALL the designated call out person outside of the black out period, talk to them or attempt the call twice, leave message if no answer, call the hospital.
Bonus Points: Find your own coverage if out of PST.
The characters that Lorenzo and Shelby were at the last CSR meeting.
What is Tweedle Dee and Tweedle Dumb?
Time Frame to Request Vacation Days.