EARLY ACCESS opened after 12/15/20
What is the minimum line amount for EAX?
$50
WHAT IS THE MAXIMUM AMOUNT OF CHECKS THAT CAN BE CASHED FOR IMMEDIATE FUNDS AVAILABILITY REVIEW?
20 CHECKS
"Welcome to Fifth Third!"
Make eye contact and smile
Stand up and show your positive energy
Be sincere
What is the maximum line amount for EAX?
$1000
WHO IS EILIGIBLE FOR IMMEDIATE FUNDS AVAILABILITY?
BUSINESS AND CONSUMER CUSTOMERS
What is considered a sincere 'Thank you'?
Smile and make eye contact
"Thank you for choosing Fifth Third Bank!"
Thank the customer for tenure with the bank
What is the eligibility requirement for EAX?
Eligible on month following the when the direct deposit requirements are met
Months 1-3 = Direct Deposit to total $500 in 35 days
Month 4+ = Must average $500 or more over the last three months
IS THERE A MINIMUM CHECK AMOUNT THAT CAN BE CASHED FOR IMMEDIATE FUNDS AVAILABILITY?
THERE IS NO MINIMUM AMOUNT
How do you 'make it easy' for a customer?
Own it, be proactive, be accurate
Communicate if the transaction is going to take extra time
Inform the customer of what you CAN DO vs. what we CAN'T DO
Do the extra things that make a difference!
What is the advance fee for EAX?
5% for the first 18 months
WHAT IS THE MAXIMUM AMOUNT OF A CHECK THAT CAN BE CASHED INSIDE THE BRANCH?
$100,000
HOW DO YOU 'MAKE IT MEMORABLE' WHEN MAKING RECOMMENDATIONS TO CUSTOMERS?
- ASK A VARIETY OF QUESTIONS
-LISTEN FOR CUES; PROPOSE SPECIFIC SOLUTIOUNS
- MAKE A POWERFUL RECOMENDATIONS WITH A CLEAR NEED, FEATURE, AND BENEFIT
What will be the updated 'Cooling off' requirement be?
Ignore cooling off period for first 6 months and will start in the 7th month and after 3 consecutive months of full credit limit usage will put them in a 30 day cooling off period
WHAT IS REQUIRED FOR A NON FIFTH THIRD CUSTOMER TO CASH A NON FIFTH THIRD CHECK?
VALIND SSN & DRIVER'S LICENSE, STATE ID, PASSPORT, OR MILITARY ID
What are the 4 Core Principles for CE?
Be Courteous
Make it Easy
Focus on the customer
Own it