Master Data Objects
Trouble and Outage
Interaction Records
Meters
100
Business Partner, Contract, and Contract Account
What are Business Master Data?
100
This box is marked when a customer wants a call back for Partial or No Lights.
What is the Notification Back buttton
100
This abbreviation means Forestville Business Office.
What is FBO?
100
This type of Meter can take readings over the air waves and be disconnected and reconnected remotely.
What is an AMI meter?
200
Premise, Installation, Connection Object, Device, Device Location, and Point of Delivery
What is Technical Master Data?
200
You will utilize this when CM is down and you are notified by your Supervisor and/or PHI email Communiation.
What is the Web Outage Tool or NavNet?
200
This abbreviation is used for a Drivers License.
What is DL?
200
This type of reading is used when we are unable to obtain an actual read.
What is an estimated read?
300
A Contract Account begins with this number.
What is a 5?
300
These are key words you can use in Bolt to assist you with an Outage call.
WHat are Storm, Outage, Emergency, and Trouble?
300
This is what BCOB stands for.
What is By Close of Business?
300
This is the number of months we can estimate a customer's bill.
What is 6 months?
400
A Premise begins with this number.
What is an 8?
400
What are Current Streetlight Outages?
400
This is what APTOA stands for.
What is Advised Party to Turn Off Appliances?
400
This is an option we can provide a customer who wants to provide their own meter reading.
What is emailing it to kiosk@pepcoholdings.com?
500
A Business Partner begins with this.
What is a 1?
500
This is the type of outage you report when the exact Pepco address cannot be found.
What is an Unknown or Fuzzy Outage?
500
This is what COD stands for.
What is Customer Operations Department?
500
This type of meter reads usage during On Peak, Off Peak and Intermediate Peak times.
What is a Time of Use or TOU meter?