Write-Off/Outstanding Balance
This button is used rather than a POA when someone is in "Write-Off" status.
What is the Write-off Payment button?
This is typed in to a text message for a client to apply to Care Credit.
What is ;ccapp
Utilizing food stamps, welfare, WIC and Medicaid all make a person __________.
What is financially eligible for HOPE Funds?
This is what you should do if the drawer is over $200.
What is drop the difference and notify a supervisor/manager?
This is displayed in an oval next to the pending claim in the Trupanion portal.
What is the Trupanion Pay out Amount?
Noemi, Corinne, Delilah, Cassandra, Mer, and Gabbie are all people who can do this.
Who are the people that can change an account status?
This stage in the application does not require a hard credit check.
What is the Pre-Approval stage?
We can not offer Hope Funds, unless this is done by our medical team.
What are diagnostics?
This method of refunding is NEVER allowed.
What is a petty cash refund?
Trupanion, Care Credit and ScratchPay are all payment methods where we skip this step at drop-off
What are payment methods we do not take deposits for?
This is how you can see the Write-Off amount in an account
What is going into the finance page on the account and looking for a "transaction" labeled Write-Off?
This is the minimum invoice amount that someone would need to have to qualify for the 18 mo. deferred interest plan
What is $4,000?
Vaccines, Heartworm tests, and Fecal/Intestinal parasite testing
What are services that do not qualify for Hope Funds?
This is should NEVER be done with promissory notes
What is scanning promissory notes into WW?
This is the time frame allowed for clients to pay in full to avoid collections.
What is 90 days?
This form of payment is unacceptable as a Write-Off Payment method.
What is TTP?
What should you do if the authorized Care Credit user is not present.
Get a hold of authorized user if possible and send Care Credit TTP link for payment
List 3 catastrophic personal circumstances that qualify someone for Hope Funds.
Life-Threatening illness, foreclosure, bankruptcy in last 6 months, homelessness, lost of home due to fire or natural disaster.
This is what you can do in WW if there is an error with these payment methods: Care Credit, ScrathPay, Trupanion, Cash and Check
What is adjust payment?
This is 10% off of emergency and specialty services up to $500 for select members.
What is the Care Club Promotion?
This is not what you should do if you are accepting a Write-Off payment overnight.
What is making a duplicate account?
This is the ratio that approval is based on.
What is a Debt-to-Income ratio?
This is the maximum weekly gross income someone can have with a household size of 3 to financially qualify.
What is $1,242
List all of the information the client would need to fill out on a Promissory note (excluding signature)
employer name, employer address, employer phone number, SSN, DL Info
This document is needed for a rescue to establish "Rescue" status.
What is a 501 (c) 3?