Service Tools
Type and name of 2 tools used to provide a bus or train routes
What are Trip or Transit Planners? What is Google Transit Planner and Moovit?
Use this tool to find the appropriate place to send the customer for additional assistance.
What is the Phone Transfer List?
How to indicate you are ready to take calls or not available for calls.
What is the Status Setting?
Tool used to lookup addresses or other unknown location information
What is Google Search?
Bus service that runs overnight.
What is CTA Night Owl?
Name of the type of tool and sites for finding the time of arrival or departure for buses and trainers.
What are trackers? What is:
CTA:http://www.ctabustracker.com/bustime/eta/eta.jsp
Pace: http://tmweb.pacebus.com/TMWebWatch/LiveDepartureTimes
Metra: https://ridertools.metrarail.com/#service-alerts
SSL: mysouthshoreline.com
Place where you find answers about bike policy on buses and trains
What is the provider website or RTA SharePoint?
What is the status used to end the Day?
What is Log Out.
Resource provided to lookup bus, train, fare, maps or other information previously visited quickly.
What are Bookmarks?
Reference to bus services that take special routes directly to special events
What is Express Services?
The fare from Millennium station to Dune Park.
What is $9.00 One Way
Resource for finding answers to questions about all RTA services provided by TIC
What is RTA SharePoint?
What two programs used to receive live calls and listen to calls.
What is Twilio and Verint?
These are three methods of self help available to riders.
Special fare or bus services offered by RTA and/or Pace.
What is reduced fares, free fares or ADA services.
Fare from Downers Grove to Western Avenue.
What is $6.75 One Way?
These are 4 website to see or calculate fare information.
Tool used to recall what the customer has requested.
What is the Notepad or write it down on paper pad?
This is where you can go to answer questions about where or how to purchase fares
What is the Ventra website? Or, what are the provider website?
What is P8 Service?
The reduced fare categories eligible for reduced fare.
Who are seniors, disabled, military, and students and children.
The resource, phone number, and code used whenever there is a foreign speaking customer.
What is LionBridge? 800-444-6627? 3098-3868?
What buttons are used to manage the call?
What are the Hold, Transfer or Leave/Complete the call.
The is where to find hours and agent availability to purchase fares for a specific bus or train line.
What is the Station page on provider website?
Service with special transportation vehicles for disable riders run by Pace
What is Paratransit?