Show:
Retrieval
Color My World
What's On the Menu?
Look at the Window
What's the Pathway?
100
Using the ? (Question mark) will assist you in pulling information by name or service address. We call this feature the ____ ____. 
What is the wild card
100

Any yellow field in CSS would indicate what?

An entry is required to process or close the window.
100
In order to COMPLETE transactions, issue service orders or update information you will need to do what final step?

PROCESS the transaction

100
This window in CSS has every field in yellow before anything is entered.
What is Retrieval
100
To process a Collection Arrangement while on the Outstanding Money window, you would click on__________ and then__________________
What is Financial Status and then Collection Arrangement
200
If you are unable to retrieve a premise by the service address and the customer does not have active service, you could use the _____ ______ to locate the premise.
Meter number
200
CSS has some fields that are display only...meaning you can only view the information. These fields are what color?
GRAY
200
Most of the tasks listed in this tab will let us Access or View information
What is Object
200
The mailing address, next meter reading and pin number can be located on the _______ window.
What is Details
200

To view the current financial activity on a customer's account you would click on the _______ _______ icon.

What is Outstanding Money

300
If duplicate addresses come up in a list, we should also verify the _____ to avoid choosing the wrong location.
City
300
I have the option to enter information if the color of the field is ______.
What is White
300
The tasks listed under this Tab in the menu bar will allow us to complete particular processes or input a customer's request.
What is Action
300
The ________ _______ ________ window is where you you would update phone numbers or mailing addresses on a customer's account in CSS.
What is Maintain Bill Account
300

This is the pathway to view meter information.

What is Object/Premise Object/Select Meters

400
Thoroughfares that have more than one word in the name should be entered without a _____ ______ ___ ______.
Space between the words
400
When a field in CSS turns RED, it means what?
It's an invalid entry. The information was entered incorrectly.
400
Anytime I want to access The Source from a CSS window I would click on this button.
What is Help
400
Clicking on this Icon, located on the Account window, will allow you to see what programs the customer is currently enrolled in and a good candidate for.
What is Smartwindow
400

To issue a Voltage Problem ticket, the pathway is this...

What is Actions/Account Actions/Issue Other Request/Issue Voltage Problem

500
True/False: Retrieval is the foundation page for CSS. Information has to be entered in order to retrieve any type of customer, account or premise information.
True
500
Purple fields in CSS indicate that the information needs to be __________________
Validated or Retrieved
500
The menu tab that will allow you to Cut, Copy and Paste is called the _____menu.
What is Edit
500
On each call, this window pops up and prompts you to enter the initial reason why the customer called us. I only want to process this reason one time.
What is Call Tracking
500

The Pathway to issue a street light outage is this...

What is IFactor Map and choose light location on map