The following Brand Logos are located here:
Frontgate
Grandinroad
Ballard Designs
Travelsmith
Improvements
Chasing Fireflies
What is the Brand Homepage
100
The brand that requires the source code "swatch" to be used when placing a swatch order.
What is Ballard Designs.
100
A friend
Who do we want our customer to feel like they are shopping with?
100
A message that we attach to an order when the order needs followed up by another department.
What is a track?
100
Travelsmith and Chasing Fireflies
What are the only two brands CSS1s process returns/exchanges for?
200
The customer number, source code, order number, search type, and customer search are all located here.
What fields are in the Choose Customer Screen?
200
Ballard Designs customers can purchase furniture/decor that can be customized. If the option is available for upholstery, the customer may choose one of our fabrics to use or they may provide their own.
What is COM
200
Not a yes or no question or has multiple answers.
What is an open-ended question
200
A process to change the total cost of shipping such as when a free/discount shipping promotion is not working or you need to appease a customer.
What is shipping override?
200
The only brand that does not include a return label with packages.
What is Chasing Fireflies?
300
The quickest path to our brand website.
What is the Brand Logo?
300
A customer can design/create their own office space by purchasing these items/collections. These items have multiple components and can be customized based on the cutomer's preference.
What is OHO (Original Home Office)
300
Highly Energized, Neutral, and Concerned
What are the three types of customers?
300
The maximum number of payment methods we can accept per order.
What is 3?
300
With this exchange option, customers usually don't have a timeframe of when they need the replacement item and it has a 1 week turnaround timeframe.
What is A Packing Slip Exchange?
400
Breadcrumbs
What is the term to navigate back to a screen?
400
Benefits include Free standard shipping on current order, 2 - $15 coupons to be used on future orders, and 10% discount on items marked with BC in the catalog and on the website.
What is Buyer's Club?
400
Making a seemless transition, providing features and benefits, and asking for the sale.
What are the three effective techniques for making a compelling upsell?
400
This option is used when a customer calls in to ask a product question and may not be ready to place an order.
What is the shopping button.
400
This type of exchange is used when the customer mentions they need their item right away and an RA is created.
What is Charge Now, Refund upon Return
500
Phone, surveys, Link, and question mark.
What are the four help icons in ACE?
500
Upselling, the trip question, and packing slip guide.
What are the three things that make Travelsmith unique from our other brands?
500
A feature is a component or capability of a product. It's the "what" a product has. It's a characteristic.
A benefit is how a feature helps a customer. (What's in it for me? So what.)
What is a feature and what is a benefit?
500
When a customer calls in to cancel or modify their order and it's in the "In Warehouse" status.
What is Stop Shipment
500
This type of credit is given without requiring the customer to return their item.