Request for Authority
Resources
Commom COL Codes
CFT's
Special Limits
100

What is the acronym for Request for Authority

What is RFA?

100

What resource can be used for claim processes?

What are the SCP's

100

What is the COL code for Fire, Lightning?

What is COL 34?

100

What are CFT's?

What are customer facing tasks?

100

What are the Special Limits for BPP on residence Premises on HW2100 policies?

What is $1,500?

200

What do you complete before sending RFA?

What are XC, Max Settlement, file notes?

200

What resource provides assistance with policies and procedures?

What are the OG's?

200

What is the COL code for Vandalism?

What is COL 42?

200

How should CFT's be viewed?

Priority

200

What are the special limits for Jewelry on HW2100 policies? (no option JF)

What is $1,000?

300

If the RFA is less than $50k, who do you send the RFA to?

Who is the Team Lead?

300

Who is a resource that you can reach out to when you can't find the answer in the OneNote, SCP's, or OG's?

Who is the Team Lead?

300

What is the COL code for Water Damage and Freezing?

What is COL 38?

300

Voicemails, new claims, claim reassignments, and phones messages should be completed by when?

What is Noon?

300

What are the Special Limits for Cash?

What is $200?

400

If the RFA is over $50k and under $100K, who do you send it to?

Who is my Team Manager?

400

Who is a good resource that can assist you before reaching out to the TL?

What is a peer?

400

What is the COL code for theft on residence premises?

What is COL 56?

400

Should Insights be worked before CFT's

NO

400

What are the special limits for theft of firearms?

What is $2500?

500

If the RFA is over $100K who do we reassign it to?

Who is the Claim Owner?

500

Which resource should be used after all resources have been exhausted?

Who is my Team Manager?

500

What is the COL code for Not otherwise Classified?

What is COL 44?

500

What tasks are included in CFT's?

What are new claims, claim reassignments, Phone messages, voicemails, and performer tasks?

500

What are the Special limits for electronic data processing system equipment used or intended for use in a business such as computers and tablets? 

What is $10,000?