Service Options
Companies are hiring U.S. home-based call agents as an alternative to the more expensive in-house operators or less qualified offshore call centers. This work style trend is called:
What is Homeshoring?
Defined as a system of shared values, beliefs, and rituals that are learned and passed on through generations of families and social groups.
What is culture?
These individuals appreciate facts and information written and presented in a logical manner
What is the Analytical personality?
Patriotic, loyal, fiscally conservative, and has faith in institutions. These customers tend to struggle with technology and typically need more attention than others.
What is the Mature generation?
A condition caused by an accident, trauma, genetics, or disease, which may limit a person’s mobility, hearing, vision, speech, or mental function.
What is a disability?
A form of outsourcing in which business processes are relocated to locations that are low-wage, but close in geographical distance and/or time zone to the client company.
What is Nearshoring?
Defined in different ways, relative to customer service, it relates to the pattern of collective character, behavioral, temperamental, emotional, and mental traits of a person.
What is personality?
These individuals usually talk fast, like to be in control, and get right to the point. Others often view them as decisive, direct, and pragmatic.
What is the Driver personality?
Idealistic, competitive, questions authority, desires to put their own stamp on things, and challenges institutions. These customers are independent with a “can-do” attitude. They like to dig in and overcome obstacles all on their own.
What is a Baby Boomer?
Has made strides in improving accessibility in buildings, increasing access to education, opening employment opportunities, and developing realistic portrayals of persons with disabilities in television programming and motion pictures.
What is the Americans with Disabilites Act?
Referred to as subcontracting, is the purchase of labor from a source outside of the company, rather than using the company’s own staff.
What is Outsourcing?
This happens when people categorize individuals or groups according to an oversimplified standardized image or idea.
What is Stereotyping?
These individuals want to build relationships, loves to give others support and attention, values suggestions from others, and fears disagreement.
What is the Amiable personality?
Resourceful, self-reliant, distrusts institutions, and is highly adaptive to both change and technology. These customers have very strong opinions and are very in-tune with issues regarding relationships, community, and the environment.
What is the Generation X?
Has been individually trained to provide assistance or perform tasks for the benefit of a person with a physical or mental disability, which substantially limits one or more major life functions.
What is a service animal?
The power or right to give commands, enforce obedience, take action, or make final decisions.
What is Authority?
These individuals love social situations, like to inspire others, and are extroverted. People of this type are usually identified as the life of the party and are very outgoing and enthusiastic with a high energy level.
What is the Expressive personality?
Confident, ambitious, and very technologically sound. These customers can be impatient and need information quickly as evidenced by their use of technological instruments and their ability to multi-task with ease.
What is Generation Y?
Etiquette considered appropriate when inter-acting with disabled people is based primarily on respect and courtesy without being ______
What is condescending?
More self-directed and processes information at lightning speed. As a result, they are ushering into society novel approaches to thinking, communicating, and learning.
What is Generation Z?