Order Entry
This appears in HUGE RED LETTERS when you first log into PRMS.
What is PKDY?
Consists of ATL, CHI, BAX, LA, COI and VAN.
What are the Bagcraft plants?
This is the new method to submit change request for sales regions, item changes and new items.
What are Service Now tiles?
This is where customers submit issues when they experience shortages & damages.
What is the complaint mailbox?
She is the new Transplace key contact.
Who is Nicole?
The CSRs place an order on CSR HOLD for one of these two common situations (remember you have 72 hours per policy).
What is PRICE HOLD and/or BELOW MINIMUM WEIGHT on an order?
Sergio sends this report to BUNZL and US FOODS every week and it provides details on submitted customer POs.
What is the open order report?
Typically these 3 documents are needed by the Master data team and graphics to start a new items set-up.
What are PO, Quote and Arwork?
This is the most common deduction type.
What is Shipped Qty Short (Carrier)?
Expedite requests for freight that are under $500.00 can be approved by these plant team members.
Who are the supply chain managers?
This appear in PRMS when entering an order that is not stocked at the default DC.
What is the "Product not in warehouse"?
You need to move an order from one plant to another because an RO is late and you contact this person.
Who is the supply chain manager?
This is used to map new items for PFG and SYSCO before the EDI order can come into PRMS.
What is ITRADE?
This is needed when when the carrier delivers the order in multiple shipments for one PO and the customer needs one invoice per shipment.
What is a credit and PBL?
This very large customer threated to fine Bagcraft $100K per month for case fill shortages.
Who is US Foods?
MTO foil items require this number of week as lead-times.
What are 52 weeks?
A customer wants to add to an order. This procedural step is not automated and requrires the CSR to trigger it.
What is the Order Acknowledgement/Order confirmation?
This group can only use the item set-up email box and not Service Now tiles for new item requests and changes.
Who are the brokers?
This where you add key people to a QIN.
What is the watch list?
This is the ONLY group that can approve price override.
Who is the pricing team?
We can ship product and raw materials from anywhere with no small order fee. It saves Bagcraft scrapping inventory.
What are SLOBS?
This is deducted from the invoice and the CSR needs to add a line item for the shipping team.
What is freight allowance?
This is where a CSR goes in PRMS to get Ti x Hi, UPC codes, carton dimensions, case weight, etc.
What is IMR953?
This is the most important aging category on the weekly OPEN BLACKSMITH DEDUCTIONS report.
what is over 30 days?
This external department will be onsite for Sergio's birthday this year.
What is the local fire brigade?