Category 1
A person's emotions or willingness that cause him/her to react in a predetermined way to people or situations.
a. Feedback
b. Stereotype
c. Coaching
d. Attitude
d. Attitude
A step in communication that occurs when a listener asks a question is called
a. Stereotyping
b. Feedback
c. Communication looping
d. Halo interpretation
C. Communication Looping
An example of an ergonomic risk in Central Service is:
a. eye strain
b. slips and falls
c. Handling overweight items
d. All of the above
D. All of the above
Before an item is purchased:
a. The decade in which the concept of Central Sterile processing was born
b. check how many levels of disinfection are there
c. Obtain cleaning & sterilization instructions by requesting them from the device manufacturers
d. Norm described as by opinion, authority, and research and theory
c. Obtain cleaning & sterilization instructions by requesting them from the device manufacturers
Central Service technicians must wear special attire referred to as ______________ to minimize their exposure to bloodborne pathogens and other contaminants.
Select one:
a. PPE
b. OSHA
c. TPA
d. CDC
a. PPE
A preconceived belief or opinion about a group of people that is applied to every person in that group
a. Diversity
b. Stereotype
c. Attitude
d. Feedback
B. Stereotype
Communication of workplace hazards
a. The medical device reporting regulation requires
b. The main role of the Sterile Processing
c. OSHA has great effect in the SPD by the regulations of occupational exposure to airborne contaminates
d. Standards of CS practice are written by
c. OSHA has great effect in the SPD by the regulations of occupational exposure to airborne contaminates
Any injury to an employee, no matter how slight, should be
a. examined by a physician
b. checked by Infection Control
c. documented in an incident report
d. documented by the emergency room nurse
c. documented in an incident report
Soiled instruments and other items are received in the _____________ area of the Central Service department.
a. preparation
b. packaging
c. decontamination
d. Sterilization
c. decontamination
Pull, aim, squeeze, sweep
a. Patient confidentially
b. P.A.S.S
c. How many levels of disinfection are there
d. R.A.C.E
b. P.A.S.S
Ethics
a. The moral obligation of "doing the right thing" falls under this category
b. Norm described as by opinion, authority, and research and theory
c. How many levels of disinfection are there
d. The decade in which the concept of Central Sterile processing was born
a. The moral obligation of "doing the right thing" falls under this category
HIPAA
a. The levels of disinfection
b. patient confidentiality
c. RACE
d. PASS
b. patient confidentiality
EPA
a. The CDC has classified medical devices as critical, semi-critical & non-critical
b. Agency that registers & regulates environmental disinfectants & controls emissions in the air and water
c. How many levels of disinfection are there
d. The agency that regulates autoclaves
b. Agency that registers & regulates environmental disinfectants & controls emissions in the air and water
Statements of sound principals of practice that are based on scientific data and the opinions of experts
a. regulations
b. Standards of SPD/CS practices are written by
c. Recommended practices are
d. Compliance with OSHA
a. regulations
The main role of the sterile processing area is to
a. pick supplies for surgery.
b. enter and account for patient charges
c. follow the requests of the OR (Operating Room) Supervisor.
d. provide dependable reliable services to enhance the quality of patient care
d. provide dependable reliable services to enhance the quality of patient care
Positive reinforcement used to encourage Central Service Tech to follow proper work practices, and negative reinforcement to discourage inappropriate work practices.
a. Jargon
b. Coaching
c. Attitude
d. Feedback
d. Feedback
The broad range of human characteristics and dimensions that impact the employee's values, opportunities, and perceptions of themselves and others at work.
a. Coaching
b. Stereotype
c. Jargon
d. Diversity
d. Diversity
Ergonomic injuries
a. are not a concern for Central Service employees
b. are rare in today's work environment.
c. are a risk factor for persons who perform repetitive or physical work.
d. happen only in the office setting.
c. are a risk factor for persons who perform repetitive or physical work.
The act of granting authority to employees to make key decisions within the employees' area of responsibility.
a. Jargon
b. Coaching
c. Empowerment
d. Subordinate
c. Empowerment
The sequence of steps used to address customer complaints and problems in a manner that yields a win-win situation for the customer and the department.
a. Stereotype
b. Diversity
c. Empowerment
d. Service Recovery
d. Service Recovery
Specialized words or phrases known only by persons working in a position.
a. Diversity
b. Jargon
c. Attitude
d. Coaching
b. Jargon
The development and maintenance of effective interpersonal (between people) relationships and enhance teamwork.
a. Subordinate
b. Human relations
c. Communication
d. Jargon
b. Human relations
The Occupational Safety and Health Administration's Hazard Communication Standard requires that a SDS (Safety Data Sheet) must be available for
a. all packaging material
b. each chemical in the department
c. all instrument trays
d. chemicals that can harm you
b. each chemical in the department
The process of transmitting information and understanding from one person to another by use of words and non-verbal expressions such a body language.
Select one:
a. Jargon
b. Communication
c. Looping
d. Stereotype
b. Communication
The sterile processing technician can play a role in fire safety by
a. keeping fire doors closed.
b. storing supplies 10 inches from the sprinkler heads.
c. placing combustible materials in the trash can.
d. placing tape over cracks in cords.
a. keeping fire doors closed.